Site Solutions Associate – Clinical Operations
Location: Bangalore, India
Job Type: Full-Time
Application Deadline: January 23, 2026
Experience Required: 2–5 years
Job ID: R1511509
Company Overview
IQVIA is a global leader in clinical research, data management, and healthcare intelligence. Our mission is to accelerate drug development and improve patient outcomes by combining advanced analytics, technology, and scientific expertise. IQVIA provides comprehensive solutions to pharmaceutical, biotech, and medical device companies across the world.
Role Overview
As a Site Solutions Associate, you will support the operational and financial lifecycle of clinical research projects. This role involves managing site invoices, handling inquiries, and assisting project teams with administrative and operational tasks. You will act as a primary point of contact for site-related billing and data queries while ensuring high accuracy, timely execution, and adherence to KPIs.
Key Responsibilities
Receive, review, and process incoming invoices via mail, email, and fax.
Generate one-time billings for client sites using the proprietary system.
Scan and post invoices and supporting documentation into the billing system.
Manage Level I site inquiries and respond promptly in accordance with departmental KPIs.
Escalate unresolved or advanced issues to the designated project team.
Execute administrative tasks that support project lifecycle and team efficiency.
Perform other duties as assigned by management.
Qualifications & Experience
Education: Minimum requirement – Bachelor’s degree or equivalent experience.
Experience: 2–5 years in client service, finance, or data management within a biotechnology, CRO, or pharmaceutical environment.
Technical Skills:
Strong proficiency in Microsoft Word and Excel.
Ability to handle multiple tasks simultaneously with exceptional attention to detail.
Prior experience in data validation is preferred.
Soft Skills:
Excellent written and verbal communication skills.
Strong teamwork, adaptability, and customer-oriented mindset.
Professionalism, accountability, and ability to manage daily tasks with high accuracy.
Why Join IQVIA
Work in a global leader in clinical research and contribute to high-impact projects.
Engage directly with clinical sites and project teams to ensure smooth operations.
Enhance your professional skills in billing, data management, and client support.
Opportunities for growth and exposure to advanced clinical operations processes.
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