Job Title: Medical Information and Adverse Event Intake Specialist (Estonian and English)
Company: IQVIA
Location: Home-Based / Hybrid / Office-Based (Flexible)
Job Overview:
As a Medical Information and Adverse Event Intake Specialist, you will play a key role in patient safety by supporting the processing of safety and product quality information across various therapeutic areas. This position involves daily contact with healthcare professionals (HCPs) and patients to manage medical inquiries and adverse event (AE) reports. You will contribute to optimizing safety profiles of products by handling lifecycle safety data, ensuring quality control, and providing operational support.
Key Responsibilities:
Patient Safety Support: Provide phone support to healthcare professionals and consumers on adverse events, product quality complaints, medical inquiries, and product support (excluding commercial sales).
Data Processing: Process lifecycle safety data by performing data entry, coding medical terminology, and generating queries. Drive case closure and manage translations as needed.
Telephone and Email Intake: Receive and document incoming safety data via telephone calls and emails from investigative sites and other sources.
Team Collaboration: Foster a positive team environment within the Lifecycle Safety team. Lead by example and mentor less experienced team members.
Feedback and Reporting: Regularly provide feedback on project metrics and challenges to the operations team manager and Customer Delivery Manager (CDM).
Project Management Support: Liaise with Project Managers, proactively identifying issues and proposing solutions. Provide technical support, reports, and metrics, and manage client requests.
Training and Process Improvement: Participate in training across Lifecycle Safety service offerings. Contribute to the identification and implementation of process efficiencies and working groups for new initiatives.
Minimum Required Education and Experience:
Education: Bachelor’s Degree in a Life Science is required.
Languages: Excellent written and verbal communication skills in both English (min. C1) and Estonian (min. C2/native).
Experience: Experience in Lifecycle Safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
Skills:
Strong attention to detail and ability to maintain high-quality standards.
Ability to handle multiple projects simultaneously and manage competing priorities.
Excellent organizational and time management skills.
About IQVIA:
IQVIA is a global leader in providing advanced analytics, technology solutions, and clinical research services to the life sciences industry. The company connects data, technology, and expertise to accelerate medical treatments' development and commercialization, improving patient outcomes and population health globally.
For more information and to apply, visit IQVIA Careers.
Apply Now
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