Medical Information Specialist (Nurse) – US & Canada
Job ID: JR 8829
Location: United States / Canada (Remote)
Employment Type: Full-Time
About ProPharma
For over 20 years, ProPharma has partnered with pharmaceutical, biotech, and medical device organizations worldwide to advance patient health through scientific expertise and regulatory guidance. Using our advise–build–operate model, we deliver end-to-end services across the drug and device lifecycle, including clinical research, regulatory compliance, pharmacovigilance, medical information, and R&D technology. Our team helps clients streamline processes, meet regulatory standards, and accelerate market access with confidence.
Position Overview
ProPharma is seeking a Medical Information Specialist (Nurse) to join our Medical Information Contact Center. This role provides high-quality responses to healthcare professional and consumer inquiries, ensures compliance with regulatory requirements, and documents adverse events, product complaints, and special situation events accurately. The ideal candidate is a licensed nurse (RN/BS/BA/MS) with strong clinical knowledge, analytical skills, and a proactive approach to problem-solving.
This position is remote and supports clients across the United States and Canada, providing flexibility while maintaining high-quality medical information services.
Key Responsibilities
Medical Information Delivery
Respond to unsolicited medical and safety inquiries from healthcare professionals, consumers, and other stakeholders via phone, email, fax, letters, or scientific meetings.
Provide accurate labeled and unlabeled medical/safety responses following regulatory requirements, industry standards, and client protocols.
Document and report adverse events, pregnancy reports, product complaints, and special situation events in compliance with SOPs and regulatory guidelines.
Formulate responses using approved labeling, literature, and internal resources; draft custom medical information responses as required.
Maintain comprehensive and timely records in the Inquiry Handling System.
Quality Assurance & Compliance
Perform quality checks on medical information, adverse events, and product complaints to ensure accuracy and compliance.
Provide after-hours coverage on a rotational basis when needed.
Adhere to data privacy policies and confidentiality regulations across all communications.
Comply with company health, safety, and operational policies.
Collaboration & Continuous Improvement
Work independently and collaboratively within a multidisciplinary team.
Contribute to process improvement initiatives and knowledge sharing across the team.
Participate in training programs and adopt new technologies for medical information management.
Required Qualifications
Registered Nurse (RN) or equivalent nursing degree in the US or Canada.
Strong knowledge of medical terminology, pharmacology, pathophysiology, and healthcare regulations.
Excellent verbal and written communication skills, including professional telephone etiquette and medical writing capabilities.
English language proficiency; ability to produce clear, concise, and accurate documentation.
Strong critical thinking, analytical, and multitasking skills with high attention to detail.
Proactive problem-solving skills and ability to take initiative.
Proficiency in Microsoft Office, Adobe Acrobat, and willingness to learn internal inquiry handling and document management systems.
Self-motivated, able to work independently and as part of a remote team.
Preferred Attributes
Experience in medical information or pharmacovigilance roles.
Ability to adapt to evolving client needs and regulatory requirements.
Strong organizational skills and ability to prioritize tasks under time constraints.
Why ProPharma
At ProPharma, we value diversity, equity, and inclusion, providing a collaborative environment that empowers employees to innovate and thrive. Our holistic approach ensures professional growth, exposure to global clients, and a meaningful impact on patient health worldwide.
Apply today to join a team dedicated to delivering high-quality medical information services and advancing healthcare globally.
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