Medical Information Specialist – Life Science Graduate
Job ID: JR 8871
Location: Canada | United States
Employment Type: Full-time
Work Mode: Remote / Hybrid (as applicable)
Functional Area: Medical Information | Drug Safety | Life Sciences
About ProPharma
ProPharma is a leading global provider of regulatory sciences, medical information, pharmacovigilance, clinical research, quality & compliance, and R&D technology services. For over 20 years, ProPharma has partnered with pharmaceutical, biotechnology, and medical device organizations worldwide through its advise–build–operate model, supporting products across the entire lifecycle—from development to post-marketing.
Job Overview
ProPharma is seeking a Medical Information Specialist (MIS) with a life sciences background to join its Medical Information Contact Center. This role is responsible for delivering accurate, compliant, and timely medical and safety information to healthcare professionals, consumers, and other external stakeholders, while ensuring strict adherence to global regulatory requirements and internal quality standards.
This opportunity is well suited for life science graduates or early-career professionals looking to build expertise in medical information services, pharmacovigilance reporting, and customer-focused scientific communication.
Key Responsibilities
Medical Information Service Delivery
Respond to unsolicited medical and safety information inquiries from healthcare professionals, consumers, and external stakeholders via phone, email, web portals, written correspondence, and scientific meetings.
Provide both labeled and unlabeled medical information in compliance with regulatory requirements, industry standards, and ProPharma/client policies.
Accurately identify, document, and report adverse events, pregnancy exposures, special situation cases, and product quality complaints in accordance with applicable regulations, SOPs, and working practices.
Formulate clear, accurate responses using approved product labeling, standard response documents, published scientific literature, and validated data sources.
Assist in drafting customized medical information responses when required.
Log all inquiries accurately and promptly in medical inquiry handling systems.
Quality & Compliance
Maintain high-quality standards across all deliverables, including quality checks for adverse event reports, product complaints, correspondence, and inquiry documentation.
Ensure all activities are completed within defined timelines as outlined in SOPs and client agreements.
General Responsibilities
Provide after-hours medical information coverage on a rotational basis, as required by business needs.
Ensure compliance with company and country-specific data privacy regulations and confidentiality requirements.
Adhere to organizational health, safety, and compliance policies.
Support additional tasks and projects as assigned by management.
Education & Experience Requirements
Education:
Bachelor’s degree in Life Sciences, Pharmacy, Nursing, Biotechnology, Biomedical Sciences, or a related discipline (required).
Experience Required:
0–2 years of experience in medical information, pharmacovigilance, clinical research, or pharmaceutical industry roles preferred.
Fresh graduates with strong academic grounding and relevant internships or contact center exposure are encouraged to apply.
Required Skills & Competencies
Excellent verbal and written communication skills, including professional telephone etiquette and empathetic customer engagement.
Strong proficiency in English with the ability to write clear, grammatically accurate scientific content.
Working knowledge of medical terminology, pharmacology, pathophysiology, regulatory frameworks, and industry standards.
Strong analytical, critical thinking, and problem-solving abilities.
Ability to multitask effectively, manage priorities, and meet strict timelines with high attention to detail.
High level of professionalism, accountability, and receptiveness to feedback.
Proficiency in Microsoft Office applications, Adobe Acrobat, and document management systems; ability to quickly learn inquiry-handling databases.
Diversity, Equity & Inclusion
ProPharma is committed to fostering a diverse and inclusive workplace where individuals are empowered to contribute authentically. As an equal opportunity employer, ProPharma values collaboration, innovation, and continuous learning across its global teams.
Recruitment & Work Model
All applications are reviewed by ProPharma’s recruitment team. The organization does not use AI-based screening tools, and all candidates will receive application feedback. While remote work is supported, candidates located near ProPharma offices may be encouraged to follow a hybrid work model based on role requirements.
Gujarat :
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Delhi | India | New Delhi | PAN-India |Assam :
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Ranchi |Sikkim :
Rangpo |India :
Siliguri |Illinois :
Abbott Park | Bloomingdale | Champaign | Chicago | Deerfield | Glenview | Lake Forest | Lombard | Naperville | Norridge | Park RIdge | Round Lake |Maryland :
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Andover | Billerica | Boston | Cambridge | Devens | Lexington | Massachusetts | Medford and Somerville | Rockland |Wisconsin :
Appleton | Kenosha | Pleasant Prairie | Portage | Waukesha |United states :
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Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
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England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
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Tallinn |Hà Nội :
Hanoi | Hà Nội |Ho Chi Minh :
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Lyon | Paris |South Africa :
South Africa | Midrand |Nišava District :
Niš |Bohemia :
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