Job Description
Position Title: Lifecycle Safety Customer Interface Specialist
Main Responsibilities
Customer Relationship Management:
Serve as the primary interface for large and complex projects, focusing on building and maintaining customer relationships.
Cultivate relationships with both IQVIA's traditional customer base and new, non-traditional markets.
Strategic Planning and Solutions:
Ensure that appropriate strategies and solutions are proposed to customers.
Participate in the design and analysis of efficient, cost-effective, and innovative solutions that enhance customer competitiveness.
Cross-Functional Collaboration:
Act as a liaison between Lifecycle Safety Operations and the business development team.
Collaborate with operational teams to develop and refine proposals that align with customer needs.
Proposal Management:
Provide support in preparing standardized and creative proposals based on customers’ expressed requirements.
Follow up on submitted proposals to ensure alignment and progress.
Agreement Development:
Work closely with Lifecycle Safety Operations and project teams to define appropriate terms and conditions for safety agreements.
Minimum Required Education and Experience
Education:
Bachelor’s Degree in Business, Economics, Science, or a related discipline.
Experience:
At least 5 years of relevant experience, preferably in a Contract Research Organization (CRO) or Pharmaceutical company.
A minimum of 3 years of Lifecycle Safety experience (e.g., Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management).
Equivalent combinations of education, training, or experience may be considered.
Skills and Knowledge
Pharmacovigilance Operations:
Solid understanding of Lifecycle Safety processes and operations.
Technical Proficiency:
Strong computer skills, particularly in MS Office Suite (Excel, Word, PowerPoint).
Communication and Interpersonal Skills:
Effective communication and presentation abilities.
Proven capability to establish and maintain productive relationships with coworkers, managers, and clients.
Self-Management:
Must be self-directed, capable of managing multiple priorities and opportunities simultaneously.
Strong ability to adhere to demanding timelines.
About IQVIA
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at IQVIA Careers.
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