Job Title: Medical Engagement Associate
Date Posted: 8 Sept 2025
Location: Bangalore, KA, India
Company Overview:
Indegene is a technology-led healthcare solutions provider enabling healthcare organizations to be future-ready. The company offers accelerated global growth opportunities for talent that is bold, industrious, and nimble. Employees gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy.
Key highlights:
Exposure to patient support programs (PSP)
Mentorship from industry experts
Fast-track global career growth opportunities
Website: www.careers.indegene.com
Role Purpose:
The Medical Engagement Associate supports the PSP team by enabling patient enrollment and ensuring adherence to prescribed therapy. The role also involves patient counseling, adverse event reporting, and operational coordination with internal and external stakeholders.
Key Responsibilities:
1. Patient Engagement & Therapy Adherence:
Counsel patients for improved health outcomes based on pre-defined touchpoints.
Connect with patients at regular intervals to ensure therapy adherence.
Track and manage compliance of patients enrolled in the program.
Empathize with patients and provide support by coordinating with stakeholders.
Record patient data accurately in the CRM tool according to brand requirements.
Handle patient queries using pre-defined FAQs.
Report adverse events or market complaints as per SOP.
Review and take approvals for financial deviations.
2. Operational & Program Support:
Capture Adverse Drug Reaction (ADR) details using pre-defined templates within the designated TAT.
Participate in program-related training and on-the-job training regularly.
Report accurate data to managers on predefined timelines in a structured format.
Attend review calls/meetings with clients and internal leads.
Coordinate and execute small/medium-sized project tasks as assigned.
Participate in People Practices and receive feedback from clients and team members.
Ensure coordination with internal stakeholders for smooth program operations.
Manage email and call queries in line with SLA adherence.
Requirements:
Education:
B. Pharma, BSc, or any similar Life Science graduate
Experience:
6 months to 1 year in patient counseling or related experience
Skills:
Working knowledge of MS Office
Strong oral and written communication skills in English and vernacular languages
Self-starter with ability to work independently and in a team
Empathy and interpersonal skills for patient interactions
Equal Opportunity:
Indegene is committed to inclusion and diversity. Employment decisions are based on business requirements, merit, and qualifications.
All qualified applicants will receive consideration without regard to:
Race, color, religion, sex, or national origin
Gender identity or sexual orientation
Disability status or protected veteran status
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