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    Medical Information And Adverse Event Intake Specialist With French And English Language

    Iqvia
    0-2 years
    Not Disclosed
    Sofia
    10 Jan. 9, 2025
    Job Description
    Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

    Job Title: Medical Information Call Center Specialist - Lifecycle Safety (English & French)

    About Us:
    IQVIA is a global leader in providing clinical research services, healthcare intelligence, and commercial insights to the life sciences industry. We are committed to accelerating the development and commercialization of innovative medical treatments to improve patient outcomes and population health worldwide. Join our fast-growing team and be part of a leading pharmaceutical safety services organization.

    Job Summary:
    Leverage your scientific and language expertise to join IQVIA’s comprehensive pharmaceutical safety services team. In this role, you will provide medical information call center services, utilizing your knowledge to review, assess, and process safety and product quality data. Contribute to a global team responsible for ensuring the safety profiles of products marketed worldwide, with opportunities for career development and project oversight.

    Key Responsibilities:

    • Provide phone support to healthcare professionals and consumers, addressing adverse events, product quality complaints, medical inquiries, and other product-related needs (excluding commercial sales support).
    • Triage, review, and process Lifecycle safety operational data; perform data entry into tracking and safety databases, code medical terminology, write case narratives, and generate relevant queries.
    • Conduct quality control, assist with case reconciliation, and drive case closure.
    • Coordinate the translation of safety data when necessary.
    • Receive and document incoming calls or emails reporting safety data from investigative sites and other sources.
    • Foster a positive and collaborative team environment by leading by example and mentoring less experienced team members.
    • Maintain effective communication with team members and the Project Manager to proactively identify and resolve issues.
    • Participate in training sessions across various Lifecycle safety service areas and assist with the implementation of new initiatives.

    Required Knowledge, Skills, and Abilities:

    • Strong background in life sciences or health-related fields with solid analytical skills.
    • Excellent written and verbal communication skills in English (min. C1) and French (min. C2 or native).
    • Ability and willingness to learn new skills across Lifecycle Safety service lines.
    • High attention to detail and commitment to maintaining quality standards.
    • Strong organizational and time management skills.
    • Ability to build effective relationships with coworkers, managers, and clients.
    • Capable of managing multiple projects simultaneously and handling competing priorities.

    Minimum Education and Experience Requirements:

    • Bachelor’s degree in a Life Science or related field.
    • Experience in Lifecycle safety (Pharmacovigilance, CEVA, Medical Information, Safety Publishing, Risk Management, etc.) is an asset.
    • Fluency in English (min. C1 level) and French (min. C2 level or native).

    Why Join Us:
    IQVIA is at the forefront of transforming healthcare through innovative research and services. As part of our team, you’ll have the opportunity to play a critical role in ensuring the safety of medical products worldwide, while developing professionally and working in a dynamic, collaborative environment.

    To Apply:
    Explore more about IQVIA and apply for this exciting opportunity at IQVIA Careers.

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