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Medical Information Associate

0-2 years
Not Disclosed
10 Feb. 10, 2025
Job Description
Job Type: Full Time Education: B.Sc./M.Sc./B.Pharm/M.Pharm/Life science Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information Associate

PrimeVigilance | Full-time | Medical Information

PrimeVigilance is looking for a Medical Information Associate to join our team and develop their career in medical information services. This role involves handling medical inquiries, providing accurate responses, and supporting pharmaceutical clients in a customer-focused environment.

Key Responsibilities

  • Respond to medical information inquiries from healthcare professionals, patients, and internal pharmaceutical client departments.
  • Handle calls as part of the Medical Information Call Center.
  • Conduct literature research and collaborate with physicians to provide approved responses.
  • Translate medical information in an additional fluent language (if applicable).
  • Participate in out-of-hours medical inquiry handling for 24/7 service clients.

Qualifications & Skills

  • Bachelor’s degree in Life Sciences (or equivalent).
  • Fluent in English and ideally one other language.
  • Customer service experience is a plus.
  • Strong knowledge of MS Word and Excel.
  • Excellent attention to detail, organizational skills, and problem-solving abilities.
  • Process-oriented mindset with strong critical thinking and decision-making skills.

📍 Location: Flexible
Start Date: ASAP