Medical Information And Adverse Event Intake Specialist

2+ years

Not Disclosed

Budapest

10 Sept. 9, 2024

Job Description

Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information and Adverse Event Intake Specialist (Hungarian & English)

At IQVIA, our Safety Operations team plays a critical role in designing, building, and executing comprehensive safety solutions for major pharmaceutical companies and their post-market products across the globe. We are a dynamic and diverse international team, with safety hubs located in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. Each new team member is supported by an experienced and nurturing management team, collaborative colleagues, and a structured career progression path that offers numerous opportunities for personal and professional growth.

Position Overview: As a Medical Information and Adverse Event Intake Specialist, you will be at the heart of ensuring patient safety. In this highly visible role, you will have direct contact with healthcare professionals (HCPs) and patients, contributing to our mission of maintaining safe and effective healthcare products. You will provide critical medical information services, process safety data, and contribute to optimizing the safety profiles of products across various therapeutic areas. The position offers flexibility, with options for home-based, hybrid, or office-based work arrangements.

Key Responsibilities:

Provide phone support to healthcare professionals and consumers, addressing adverse events, product quality complaints, medical inquiries, and other relevant needs (excluding commercial sales support).
Process lifecycle safety operational data, including data entry, medical terminology coding, generating relevant queries, conducting quality control, driving case closure, and coordinating translations.
Receive and document incoming calls and emails from investigative sites or other sources reporting safety data.
Foster a positive and collaborative team environment, providing training and mentoring to less experienced team members.
Regularly update the operations team manager and Customer Delivery Manager (CDM) on project metrics and challenges.
Liaise with Project Managers by proactively identifying issues and proposing solutions, offering technical support, generating reports, and suggesting potential scope of work changes.
Participate in training across lifecycle safety service offerings, contribute to working groups, and assist in the implementation of new initiatives and process improvements.

Qualifications:

Bachelor’s degree in Life Sciences (required).
Fluent in Hungarian (C2/native) and English (C1).
Experience in Lifecycle Safety (e.g., Pharmacovigilance, Medical Information, Risk Management) is advantageous.
Exceptional attention to detail, with the ability to maintain high-quality standards.
Strong organizational and time management skills, with the ability to manage multiple projects and competing priorities effectively.

About IQVIA: IQVIA is a global leader in clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments, improving patient outcomes and global health.

Explore more career opportunities at IQVIA Careers.

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Medical Information And Adverse Event Intake Specialist

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