Job Description
Position Overview
Join the world’s leading comprehensive pharmaceutical safety services organization and become part of a fast-growing team delivering medical information call center services. Leverage your scientific and foreign language expertise to review, assess, and process safety and product quality information. Contribute to global product safety by supporting healthcare professionals, consumers, and internal stakeholders, with opportunities for professional development and leadership.
Key Responsibilities
Medical Information & Safety Support
Provide phone support to healthcare professionals and consumers regarding:
Adverse events
Product quality complaints
Medical inquiries and product support
Other required safety-related needs (excluding commercial sales support)
Safety Data Management
Receive, triage, review, and process Lifecycle Safety (LCS) operational data.
Perform data entry, code medical terminology, write case narratives, generate queries, perform quality checks, assist with reconciliation, and coordinate translations.
Document and track incoming calls/emails from investigative sites or other safety data sources.
Team Collaboration & Mentorship
Build a positive, collaborative team environment within Lifecycle Safety.
Provide training, mentoring, and guidance for less experienced team members and operational staff.
Lead by example, ensuring service excellence and knowledge sharing.
Project & Process Support
Establish and maintain effective project service communications.
Liaise with Project Managers, proactively identifying issues and proposing solutions.
Participate in training, cross-functional initiatives, and working groups for implementing new processes.
Required Knowledge, Skills & Abilities
Licensed Pharmacist.
Language proficiency:
English – minimum C1 level
German – C2 level or native speaker
Strong aptitude and willingness to learn new skills across Lifecycle Safety service lines.
Exceptional attention to detail with consistently high-quality standards.
Excellent organizational, time management, and multitasking skills.
Strong interpersonal skills to build and maintain effective working relationships with colleagues, managers, and clients.
Minimum Education & Experience
Bachelor’s Degree in Pharmacy (or equivalent).
Fluency in English (C1 minimum).
Native-level fluency in German (C2 or above).
Note: This role is not available for UK visa sponsorship.
About IQVIA
IQVIA is a leading global provider of clinical research services, healthcare intelligence, and commercial insights for the life sciences industry. We accelerate the development and commercialization of innovative treatments to improve patient outcomes and population health worldwide.
At IQVIA, diversity, inclusion, and belonging are central to our culture. We value the unique perspectives of our employees and empower them to bring their authentic selves to work. By fostering collaboration and harnessing diverse expertise, we drive innovation to achieve extraordinary results.
👉 Learn more: https://jobs.iqvia.com
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