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Medical Information Associate - Us Working Hours

0-2 years
Not Disclosed
10 Nov. 14, 2025
Job Description
Job Type: Full Time Remote Education: B.Sc/M.Sc/M.Pharma/B.Pharma/Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Medical Information Associate (US Working Hours)

Location: Remote
Employment Type: Full-time
Department: PV – Medical Information
Company: PrimeVigilance (Ergomed Group)


Company Overview

PrimeVigilance, part of the Ergomed Group, is a specialised mid-size pharmacovigilance service provider established in 2008. With global teams across Europe, North America, and Asia, the company delivers services in:

  • Medical Information

  • Pharmacovigilance

  • Regulatory Affairs

  • Quality Assurance

PrimeVigilance partners with pharma and biotech companies of all sizes, covering all therapeutic areas including medical devices. The company values:

  • Employee development & training

  • Mental well-being and work-life balance

  • High-quality client service


Position Summary

The Medical Information Associate will support the Medical Information team by managing medical enquiries and identifying/reporting safety-related information in English during US working hours.


Key Responsibilities

Medical Information Handling

  • Provide approved, accurate responses to medical enquiries from US customers (HCPs, patients, pharma clients).

  • Handle incoming calls and enquiries professionally.

  • Document all inquiries completely in the Medical Information database.

Safety & Compliance

  • Identify, document, and report:

    • Adverse events / side effects

    • Product quality complaints

    • Pregnancies and special situations

  • Ensure reporting within required regulatory timelines.

  • Participate in 24/7 medical information service, if required.

  • Support inspection readiness activities for PV audits/inspections.

Operations & Support

  • Provide regular project status updates and enquiry metrics to management.

  • Ensure high-quality, compliant documentation and workflow management.


Qualifications

Education

  • Life science / biomedical degree (Pharmacy, Biotechnology, Biology, Chemistry, Nursing, etc.)

Skills & Experience

  • Customer service or call centre experience preferred

  • Comfortable handling phone-based enquiries

  • Ability to work US shifts; willingness for occasional out-of-hours support

  • Strong attention to detail and multitasking ability

  • Excellent time and issue management skills

  • Strong interpersonal and communication abilities

  • Advanced English (spoken & written)


What PrimeVigilance Offers

  • Extensive training and internal career development

  • Focus on both personal and professional growth

  • Supportive, friendly, global working environment

  • Opportunity to work with colleagues worldwide (English as primary language)


Core Values

  • Quality

  • Integrity & Trust

  • Drive & Passion

  • Agility & Responsiveness

  • Belonging

  • Collaborative Partnerships