Medical Information Associate (US Working Hours)
Location: Remote
Employment Type: Full-time
Department: PV – Medical Information
Company: PrimeVigilance (Ergomed Group)
Company Overview
PrimeVigilance, part of the Ergomed Group, is a specialised mid-size pharmacovigilance service provider established in 2008. With global teams across Europe, North America, and Asia, the company delivers services in:
Medical Information
Pharmacovigilance
Regulatory Affairs
Quality Assurance
PrimeVigilance partners with pharma and biotech companies of all sizes, covering all therapeutic areas including medical devices. The company values:
Employee development & training
Mental well-being and work-life balance
High-quality client service
Position Summary
The Medical Information Associate will support the Medical Information team by managing medical enquiries and identifying/reporting safety-related information in English during US working hours.
Key Responsibilities
Medical Information Handling
Provide approved, accurate responses to medical enquiries from US customers (HCPs, patients, pharma clients).
Handle incoming calls and enquiries professionally.
Document all inquiries completely in the Medical Information database.
Safety & Compliance
Identify, document, and report:
Adverse events / side effects
Product quality complaints
Pregnancies and special situations
Ensure reporting within required regulatory timelines.
Participate in 24/7 medical information service, if required.
Support inspection readiness activities for PV audits/inspections.
Operations & Support
Provide regular project status updates and enquiry metrics to management.
Ensure high-quality, compliant documentation and workflow management.
Qualifications
Education
Life science / biomedical degree (Pharmacy, Biotechnology, Biology, Chemistry, Nursing, etc.)
Skills & Experience
Customer service or call centre experience preferred
Comfortable handling phone-based enquiries
Ability to work US shifts; willingness for occasional out-of-hours support
Strong attention to detail and multitasking ability
Excellent time and issue management skills
Strong interpersonal and communication abilities
Advanced English (spoken & written)
What PrimeVigilance Offers
Extensive training and internal career development
Focus on both personal and professional growth
Supportive, friendly, global working environment
Opportunity to work with colleagues worldwide (English as primary language)
Core Values
Quality
Integrity & Trust
Drive & Passion
Agility & Responsiveness
Belonging
Collaborative Partnerships
Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | Tarasadi | Vadodara | Vapi |Maharashtra :
Airoli | Ambernath | Amravati | Aurangabad | Dhule | Dombivali | Jalgaon | Kolhapur | Kurkumbh | Kurla | Madhapur | Mumbai | Nagpur | Nashik | Navi Mumbai | Pune | Pune city | Shirpur | Tandalja | Tarapur | Thane | Vikhroli | Yerawada |Haryana :
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Banasthali | Bhiwadi | Jaipur | Pilani | Udaipur |Karnataka :
Bangalore | Belgaum | Bengaluru | B.G Nagara | Bommasandra | Colorado | Czech Republic | Karnataka | Mangaluru | Mysore | Udupi |Punjab :
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Siliguri |Illinois :
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Germany | GErmany |Lower Saxony :
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Saarbrucken |Switzerland :
Basel | Zurich |Serbia :
Belgrade | Serbia |Hungary :
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Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
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Wavre |Tipperary :
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Donegal |Meath :
Dunboyne |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |County Dublin :
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Beijing |China :
China | Quarry Bay |Liaoning :
Dalian |Zhejiang :
Hangzhou |Tokiyo :
Osaka | Tokyo |Shanghai Sai :
Shanghai Shi |Hubei :
Wuhan |Capital of Netherland :
Amsterdam |North Brabant :
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Haarlem |South Holland :
Leiden |Netherlands :
Netherlands |Remote Australia :
Arkansas | Remote Australia |New South Wales :
Ballina | Sydney |Republic of Western Australia :
Nedlands |Queensland :
Queensland |Melbourne :
South Yarra |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |North Yorkshire :
Harrogate |South Yorkshire :
Sheffield |Oxfordshire :
Witney |Ontario :
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Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
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Brazil | Sao paulo |Attica :
Athens | Koropi |Greece :
Greece |North Island :
Auckland |New Zealand :
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Austria |Vienna :
Vienna |Catalonia :
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Madrid |Cebu Province :
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Manila |Croatia :
Croatia |Zagreb :
Zagreb |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Hà Nội :
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Ho Chi Minh City |Italy :
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Japan | Saitama |Tokyo :
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