Medical Engagement Associate
Date Posted: 8 Sept 2025
Location: Bangalore, KA, India
Company Overview
Indegene is a technology-led healthcare solutions provider committed to enabling healthcare organizations to be future-ready. We offer accelerated global growth opportunities for talent that is bold, industrious, and nimble.
Mentorship from industry experts.
Work at the intersection of healthcare and technology.
Fast-track career growth aligned with Indegene’s high-speed growth.
Purpose-driven and customer-obsessed culture.
Learn more: www.careers.indegene.com
Role Overview
The Medical Engagement Associate will work with the Patient Support Program (PSP) team to support patient enrollment and therapy adherence. The role requires patient counseling, data management, operational support, and collaboration with internal and external stakeholders.
Key Responsibilities
1. Patient Engagement & Counseling
Responsible for end-to-end engagement for the designated therapy area.
Counsel patients to improve health-related outcomes at predefined touchpoints.
Monitor patient adherence to prescribed therapy.
Track compliance of enrolled patients.
Handle patient queries and provide responses based on predefined FAQs.
Report adverse events and market complaints as per SOP.
Coordinate with other stakeholders to provide patient support.
Enter patient data accurately into the CRM tool.
Review and seek approval for financial deviations as needed.
Demonstrate empathy while engaging with patients.
2. Operational Responsibilities
Capture Adverse Drug Reaction (ADR) details using predefined templates within designated TAT.
Provide accurate reporting to managers within structured timelines.
Attend review calls and meetings with clients and internal leads.
Execute small-to-medium project tasks as assigned.
Coordinate with internal stakeholders to ensure smooth operations.
Adhere to SLA guidelines.
Participate in People Practices and ongoing training programs.
Demonstrate self-starting ability and effective teamwork.
Maintain effective communication in English and local vernacular.
Requirements
Experience: 6 months – 1 year in patient counseling or related roles.
Education: B. Pharma, BSc, or similar Life Sciences graduate.
Skills: Working knowledge of MS Office; strong oral and written communication.
Equal Opportunity Statement
Indegene is an Equal Employment Employer, committed to Inclusion and Diversity. Employment decisions are based on business requirements, merit, and qualifications without discrimination based on race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical ability, or other protected characteristics.
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