Medical Contact Center Assistant – Fortrea
Locations: Available in 3 Locations
Category: Clinical
Job ID: 255418
📌 Job Overview
Fortrea is seeking a Medical Contact Center Assistant for a dynamic, remote role within a global CRO environment.
If you have a healthcare background, fluent English + French (C1+), and can work 3 PM – 12 AM CET, this role is an ideal fit.
🧪 Key Responsibilities
Medical Information & Query Handling
Respond to medical information queries, product quality complaints, and general inquiries received via:
Telephone
Fax
Other communication channels
Pharmacovigilance Support
Receive, document, and report Adverse Drug Reactions (ADRs) within regulatory and internal SOP timelines.
Support safety reporting activities as required.
Operations & Process Support
Track various datasets and operational metrics.
Perform ongoing quality checks (QC) on defined process steps.
Participate in reconciliation of data from multiple sources.
Provide support for assigned training activities.
Complete any additional tasks assigned by leadership.
🎓 Qualifications (Minimum Required)
Educational Paths
You may qualify through any one of the following:
Non-degree + 3–4 years relevant experience (or 1 year safety experience)
Associate degree + 2–3 years relevant experience (or 1 year safety experience)
BS/BA degree
MA/MS/PharmD
Bachelor’s or Master’s in:
Pharmacy
Life Sciences
Medical Science
Other related healthcare areas
Fortrea may consider equivalent relevant experience in place of formal education.
Definition of Experience
Safety experience includes:
Processing AE/SAE reports
Narrative writing
Handling regulatory submissions
Working in safety databases
Relevant experience includes roles in:
Medical Affairs
Clinical Data Entry / Data Management
Clinical Data Monitoring
Regulatory Affairs
Quality Assurance
Pharmaceutical / Biotechnology / CRO industry
Language Requirement
French proficiency at C1 or higher is mandatory (strict requirement).
💼 Experience & Skills (Minimum Required)
Core Skills
Strong written and verbal communication
Good understanding of:
Regulatory requirements
Good Pharmacovigilance Practices (GVP)
ICH-GCP guidelines
Accuracy and attention to detail
Ability to work independently with moderate supervision
Strong team collaboration abilities
Proficiency in MS Office applications
Preferred Educational Background
Degrees in:
Biological Sciences
Pharmacy
Nursing
Life Sciences
Chemistry
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