Job Title: Medical Information and Adverse Event Intake Specialist (English & French)
Employer: IQVIA
Location: Oeiras, Portugal
Start Date: 19 Sep 2025
Closing Date: 19 Oct 2025
Company Overview
IQVIA is a global leader in advanced analytics, technology solutions, and clinical research services for the life sciences industry. The company focuses on patient safety and improving healthcare outcomes worldwide, operating safety hubs in multiple countries including Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA.
Role Overview
This role places you at the forefront of patient safety, handling direct interactions with health care professionals (HCPs) and patients. You will provide medical information support, process adverse events (AEs), and document product quality complaints across various therapeutic areas including:
Respiratory
Infectious Diseases
Immunology and Inflammation
HIV
Oncology
You will work in a best-practice, globally recognized safety environment, with structured career development and ongoing training from in-house safety experts.
Key Responsibilities
Provide phone support to HCPs and patients, including receipt and tracking of medical inquiries, AEs, product quality complaints, and other calls.
Receive and document incoming calls, faxes, and emails from various sources, including investigative sites.
Maintain regular communication with local management regarding project metrics, challenges, and successes.
Foster a positive, collaborative team environment with other Lifecycle Safety team members.
Participate in training across Lifecycle Safety service lines and contribute to process improvements, new initiatives, and working groups.
Ensure accuracy, attention to detail, and high-quality standards in all documentation and reporting.
Required Qualifications & Skills
Education: Bachelor’s Degree in Life Science or Healthcare.
Languages:
English: Minimum C1 (advanced) level.
French: Minimum C2 (native or near-native) level.
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to manage multiple projects and competing priorities.
Ability to establish and maintain effective relationships with coworkers, managers, and clients.
Willingness to learn new skills across Lifecycle Safety service lines.
Company Culture & Values
IQVIA values diversity, inclusion, and belonging, fostering an environment where employees can bring their authentic selves and collaborate effectively. The company emphasizes:
Innovation through multifaceted thought processes
Superior outcomes through multi-talented collaboration
Career growth through structured learning and development
Andra Pradesh :
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Dibrugarh | Diburghar | Guwahati |Bihar :
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Bilaspur | Eot Municipality | Raipur |Delhi :
Delhi | India | New Delhi | PAN-India |Goa :
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Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Halol | Jhagadia | Mehsana | Tarasadi | Vadodara | Vapi |Haryana :
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B.G Nagara | Bangalore | Belgaum | Bengaluru | Bommasandra | Colorado | Czech Republic | Karnataka | Mangaluru | Mysore | Udupi |Kerala :
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Pondicherry (Puducherry) :
Pondicherry (Puducherry) |Punjab :
Bathinda | Bela | Chandigarh | ludhiana | Moga | Mohali | Patiala | Phagwara | Rajpura |Rajasthan :
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Rangpo |Tamil Nadu :
Annamalainagar | Chennai | Coimbatore | Erode | Madurai | Nagercoil | Ooty | Pudupakkam | Srivilliputtur | Tiruchirappalli | Trichy | Vellore | Yogyakarta |Uttar Pradesh :
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Birmingham |Alaska :
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Chandler | Kingman | Lake Havasu City | Mesa | Peridot | Phoenix | Surprise | Tempe | Tucson | Yuma |Arkansas :
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Adelanto | Alameda | Albion | Arcata | Atherton | Berkeley | Brisbane | Burlingame | Burney | California | Carlsbad | Crescent City | Davis | Downey | El Monte | El Segundo | Emeryville | Eureka | Fortuna | Foster City | Fremont | Glendale | Hayward | Hoopa | Irvine | La Jolla | Los Angeles | Martinez | McKinleyville | Menlo Park | Millbrae | Milpitas | Morgan Hill | Mountain View | Nevada | Novato | Oakland | Orange | Pacheco | Palo Alto | Pasadena | Pleasanton | Pomona | Redding | Redwood City | Riverside | Roseville | Sacramento | San Bernardino | San Carlos | San Diego | San Francisco | San Gabriel | San Jose | San Mateo | San Rafael | Santa Clara | Santa Cruz | Santa Monica | Simi Valley | Soledad | South San Francisco | St. Helena | Stanford | Stanton | Stockton | Sunnyvale | Temecula | Thousand Oaks | Valencia | Vallejo | West Sacramento | West Valley City | Whittier | Willits |Colorado :
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Hilo | Honolulu |Idaho :
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Frank Scottile Blvd |LA :
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Bangor | Brewer |Maryland :
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Detroit | Houghton Lake | Macomb | Southfield |Minnesota :
Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Missouri :
Fulton | Milan | St. Louis |Nebraska :
Hebron | Nebraska City |Nevada :
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Germany | GErmany |Hesse :
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Saarbrucken |Saxony Anhalt :
Halle |Schleswig Holstein :
Kiel |Belgium :
Wavre |BULGARIA :
Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Hungary :
Budapest |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
Romania |Serbia :
Belgrade | Serbia |Switzerland :
Basel | Zurich |Carlow :
Carlow |Cork :
Brinny | Ringaskiddy |County Dublin :
Swords |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |Meath :
Dunboyne |Republic of Ireland :
Cork | Dublin | Limerick | Waterford |Tipperary :
Ballydine |Ulster :
Donegal |China :
China | Quarry Bay |Hubei :
Wuhan |Liaoning :
Dalian |Republic of China :
Beijing |Shanghai Sai :
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Osaka | Tokyo |Zhejiang :
Hangzhou |Melbourne :
South Yarra |New South Wales :
Ballina | Sydney |Queensland :
Queensland |Remote Australia :
Arkansas | Remote Australia |Republic of Western Australia :
Nedlands |Capital of Netherland :
Amsterdam |Netherlands :
Netherlands |Noord Holland :
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Breda |South Holland :
Leiden |North Yorkshire :
Harrogate |Oxfordshire :
Witney |South Yorkshire :
Sheffield |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |Buenos Aires :
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Austria |Vienna :
Vienna |Antwerp :
Heist op den Berg |Brussels :
Brussels |Flemish Brabant :
Zaventem |Bosnia and Herzegovina :
Sarajevo |Sofia City :
Sofia |Canada :
Canada |Ontario :
Australia | North York | Uxbridge | Mississauga | Renfrew | Richmond Hill |Quebec :
Montreal |Chile :
Santiago |Republic of Colombia :
Bogota |Croatia :
Croatia |Zagreb :
Zagreb |Bohemia :
Prague |Republic of Egypt :
Cairo |Estonia :
Estonia | Tartu |Harju County (Maakond) :
Tallinn |Chuuk :
North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
Turku |France :
Lyon | Paris |Attica :
Koropi | Athens |Greece :
Greece |East Java :
Surabaya |Jakarta :
Jakarta |Israel :
Netanya | Kfar Saba | Be'Er Sheva | Tel Aviv | Yavne |Italy :
Italy |Lombardy :
Rho |Japan :
Saitama | Japan |Tokyo :
Otemachi |Kazakhstan :
Almaty |Remote Korea :
Remote Korea |Republic of Korea :
Seoul |Kuala Lumpur :
Kuala Lumpur |Mexico :
Ciudad de México |New Zealand :
New Zealand |North Island :
Auckland |Lima Region :
Lima |Cebu Province :
Cebu City |Philippines :
Manila |Mazovia :
Warsaw |Remote :
Ireland | Belgium | Riga | Switzerland | Leinster | Bishop | Remote - Europe | Minnesota | Bountiful | Melbourne | Blue Bell | Slovakia | Castlebar | Manipal | McFarland | Green Way | Xzagreb | Hungary | Victoria | Lousiana | Springville | Medan | Thailand | Nairobi | Texas | Remote, USA | Zaragoza | Remote - South America (Latin Americal) | French | Remote - Middle East | Lenexa | Remote | Tulsa | Hammond | Remote - Africa | Faridabad |Bucharest :
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Riyadh | Rabigh | Jeddah | King Abdullah Economic City | Khulais | Najran |Nišava District :
Niš |Singapore :
Singapore |South Africa :
South Africa | Midrand |Brazil :
Brazil | Sao paulo |South America :
Peru | Argentina |Catalonia :
Barcelona |Madrid :
Madrid |Sweden :
Sweden |Taipei :
Taipei |Williamson :
Brentwood |Republic of Thailand :
Bangkok |Kyiv Oblast :
Kyiv |Dubai :
Dubai |Hà Nội :
Hà Nội | Hanoi |Ho Chi Minh :
Ho Chi Minh City |