Manager, Case Management Medical Coding

Job Description

Working with Us

Challenging. Meaningful. Life-changing. These aren’t words usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing production lines to pioneering breakthroughs in cell therapy, our work transforms patients' lives and the careers of those who do it. You’ll have the opportunity to grow and thrive through opportunities that are uncommon in scale and scope, alongside high-achieving, diverse teams. Take your career farther than you ever thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a variety of competitive benefits, services, and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more at careers.bms.com/working-with-us.

Position Summary

This role will provide functional and technical support to the Associate Director, Case Management ICSR Medical Coding, ensuring consistency in medical coding practices within WWPS. This position will also collaborate with WWPS functions and act as a liaison with external functions involved in medical coding strategy, including Clinical Data Management, to meet regulatory and data analysis needs.

Key Responsibilities

• Deliver accurate and consistent medical coding within established timelines, ensuring compliance with all processes, guidelines, and conventions.
• Interface with colleagues from external teams on coding-related matters and serve as the medical coding subject matter expert within WWPS.
• Ensure coding with MedDRA, UMC WHODrug, or company-specific dictionary is clear, appropriate, and complete based on the investigator’s entry on the CRF.
• Understand general clinical research and the pharmaceutical industry, including Regulations, GCP, and ICH Guidelines as they apply to coding of medical terminology.
• Manage and execute day-to-day operational aspects of ICSR Case Processing in collaboration with Business Partners and stakeholder functions, ensuring continuous compliance and high-quality ICSR processes.
• Oversee project-related work supporting ICSR process optimization, including the implementation of regulatory requirements and standards.
• Contribute to creating a high-performance culture through effective management and communication with internal and external stakeholders.
• Collaborate closely with WWPS HQ functions, including Case Processing Business Operations and local markets, to ensure effective collection, collation, assessment, and onward reporting of ICSRs to all applicable regulatory authorities, business partners, and WWPS customers.
• Contribute to developing and maintaining WWPS Case Processing conventions in collaboration with applicable stakeholders.
• Develop technical subject matter expertise, ensuring oversight of end-to-end ICSR Case Processing activities and maintaining high-quality case processing according to established KPIs and regulatory expectations.
• Represent Case Management in PV audits and regulatory inspections and contribute to subsequent CAPAs as needed.
• Work effectively with project teams, business partners, vendors, and colleagues to implement solutions in a timely manner.
• Drive innovation by identifying opportunities to leverage technology and process optimization in collaboration with applicable WWPS sub-functions.
• Identify capabilities necessary to enhance the case management organization in alignment with WWPS strategy.
• Inspire and motivate peers to pursue excellence and identify methods for innovative process improvement and/or process efficiencies.
• Exhibit the BMS behaviors and values.

Qualifications & Experience

Degree Requirements

• Bachelor’s degree (B.S./B.A.) in Life Science, Nursing, Regulatory Affairs, Chemistry, or Pharmacy preferred.

Experience Requirements

• A minimum of 3-5 years of experience with RSI and coding of adverse events in a safety or clinical setting.
• Demonstrated knowledge of hierarchical reporting dictionaries such as MedDRA and UMC WHODrug.
• Understanding of the versioning and maintenance of MedDRA.
• Knowledge of medical concepts, biology, and chemistry to support medical coding.
• Thorough understanding of regulations, GCP, and ICH Guidelines as they apply to coding of medical terminology.

Other Key Competency Requirements

• Knowledge of international ICSR processing and reporting requirements, regulations, guidelines, and procedures.
• Mastery of health/life sciences gained through either formal education or on-the-job experiences.
• Ability to analyze and interpret complex problems/data and deliver superior business solutions.
• Ability to work with technically and culturally diverse people, influencing them to accomplish common goals.
• Experience working directly with customers, technical experts, and professional staff.
• Effective communication skills, including presentations, written proposals/reports/correspondence, leading meetings, and face-to-face dialogue.
• Knowledge of BMS development/planning processes and inherent limitations.
• Understanding of organizational structure, operating culture, effective work styles, and achieving results in a change environment.

Key Skills

• Technical Proficiency: Experienced in advanced functionalities of operational tools and integrating/utilizing digital automation tools into daily workflows.
• Problem-Solving: Solves complex problems by reviewing data flows and leveraging digital tools and methods.
• Process Management: Optimizes existing processes through incremental improvements and digital enhancements.
• Data Analysis: Uses advanced analytical tools and techniques to interpret and visualize data.
• Critical Thinking: Critically evaluates different options based on evidence and context to form reasoned judgments.
• Data Management: Monitors and reviews data for anomalies and patterns that could impact workflow or output quality.
• Strategic Thinking: Understands the role of basic digital tools in achieving specific operational goals and can articulate simple digital-based strategies.
• Decision-Making: Uses data summaries to support decisions based on clearly defined options and guidelines.
• Change Management: Supports digital change initiatives and communicates their immediate benefits.

If a role intrigues you but doesn’t perfectly align with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers

With a vision of “Transforming patients’ lives through science™,” every BMS employee plays a crucial role in work that goes beyond the ordinary. Our inclusive culture promotes diversity in clinical trials, while our values of passion, innovation, urgency, accountability, inclusion, and integrity bring out the highest potential in each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure determining where an employee conducts their work:

• Site-essential roles: 100% onsite.
• Site-by-design roles: Eligible for a hybrid model with at least 50% onsite presence.
• Field-based and remote-by-design roles: Travel to visit customers, patients, or business partners, and attend meetings as directed is essential.

Accessibility and Accommodations

BMS ensures that people with disabilities can excel through transparent recruitment, reasonable accommodations, and ongoing support. Applicants can request accommodations during the recruitment process. For accommodations, direct inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility for our complete Equal Employment Opportunity statement.

Covid-19 Protocol

BMS cares about the well-being of our staff, customers, patients, and communities. We strongly recommend that all employees be fully vaccinated for Covid-19 and stay updated with boosters.

Equal Opportunity Employment

BMS will consider qualified applicants with arrest and conviction records for employment, pursuant to applicable laws.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations