Junior Process Executive – MRR
Requisition Number: 2280037
Job Category: Medical & Clinical Operations
Location: Chennai, Tamil Nadu, India
Company: Optum (UnitedHealth Group)
About Us
Optum, a part of UnitedHealth Group, is a global organization that delivers care powered by technology to help millions of people live healthier lives. Our mission is to connect people with the care, pharmacy benefits, data, and resources they need to feel their best.
At Optum, you will find:
A culture guided by diversity and inclusion
Opportunities for career development
Comprehensive employee benefits
A chance to make an impact by advancing health equity on a global scale
Join us to start Caring. Connecting. Growing together.
Position Overview
The Junior Process Executive – MRR will be responsible for retrieving medical records from healthcare facilities on behalf of health plans and clients for retrospective and prospective reviews.
This is a full-time role requiring flexibility to work any 8-hour shift during normal business hours, including Saturdays and Indian holidays.
Key Responsibilities
Retrieve medical records remotely from healthcare providers and facilities within timelines.
Ensure compliance with US federal and state regulations related to medical record retrieval.
Review medical records for completeness and accuracy.
Utilize electronic health record (EHR) systems to retrieve and store data.
Maintain detailed tracking systems for monitoring record requests.
Communicate status updates to internal teams.
Participate in process improvement initiatives (software/hardware functionality, testing, implementation).
Perform Quality Assurance and Quality Control assessments as required.
Support team building, teamwork, and cross-department collaboration.
Identify opportunities for process efficiency and growth.
Work with PHI / PII data in compliance with data security standards.
Comply with employment terms, policies, procedures, and company directives (including reassignment, shift changes, and alternate work arrangements).
Required Qualifications
Bachelor’s degree (any discipline).
Minimum 6+ months of BPO (non-voice process) experience.
Strong communication skills (verbal and written).
Proficiency in:
Microsoft Word
Microsoft Excel (data entry, sort/filter, working with tables)
Microsoft Outlook (email and calendar management)
Flexibility to work in shifts, Saturdays, and Indian holidays.
Preferred Qualifications
Knowledge of the US Healthcare Industry.
Soft Skills
Strong attention to detail and problem-solving ability.
Ability to work independently and in teams.
Excellent time management and multitasking skills.
Strong customer service orientation with a positive attitude.
High level of ethics, integrity, discretion, and confidentiality.
Ability to perform under pressure and meet deadlines.
Our Commitment
At UnitedHealth Group, we are dedicated to:
Helping people live healthier lives.
Making the health system work better for everyone.
Delivering equitable care by addressing health disparities.
Promoting environmental sustainability.
We believe everyone—regardless of race, gender, sexuality, age, or income—deserves the opportunity to live their healthiest life.
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Canada |Ontario :
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