Job Title: Medical Information and Adverse Event Intake Specialist (Danish and English)
Company: IQVIA
Location: Home-Based / Hybrid / Office-Based (Flexible)
Job Overview:
This role places you at the heart of Patient Safety, where you will work closely with healthcare professionals and patients to support safety and product quality for post-market pharmaceutical products. As a Medical Information and Adverse Event Intake Specialist, you will handle medical inquiries, adverse events, and lifecycle safety data processing to help optimize product safety across various therapeutic areas.
Key Responsibilities:
Patient Safety Support:
Provide phone support to healthcare professionals and consumers for adverse events, product quality complaints, medical inquiries, and product-related support (no commercial sales).
Lifecycle Safety Data Management:
Perform data entry, medical coding, and quality checks for lifecycle safety databases.
Manage translations and case tracking while ensuring case closure.
Call and Inquiry Management:
Document safety data received through telephone and email from investigative sites and other sources.
Team Collaboration:
Build a positive and collaborative environment within the Lifecycle Safety team.
Provide mentoring and training for less experienced team members.
Feedback and Project Support:
Communicate regularly with operations team managers and Customer Delivery Managers (CDMs) regarding metrics and challenges.
Collaborate with project managers to identify and resolve issues, provide technical support, and manage client requests.
Training and Process Improvement:
Participate in training for Lifecycle Safety processes.
Contribute to working groups to implement new initiatives and improve process efficiencies.
Minimum Requirements:
Education:
Bachelor’s Degree in Life Sciences or a related field.
Languages:
Proficiency in English (minimum C1) and Danish (minimum C2/native).
Knowledge of Norwegian is a plus.
Experience and Skills:
Experience in Lifecycle Safety (Pharmacovigilance, Medical Information, Risk Management, etc.) is preferred.
Excellent attention to detail and ability to maintain high-quality standards.
Strong organizational skills and the ability to manage multiple projects simultaneously.
Effective time management and communication skills.
About IQVIA:
IQVIA is a global leader in clinical research, healthcare intelligence, and technology solutions, providing innovative support to life sciences industries worldwide. We value diversity, inclusion, and a culture of belonging, empowering our teams to deliver smarter healthcare solutions that improve patient outcomes and population health.
For more information and to apply, visit IQVIA Careers.
Note: This position is not eligible for UK visa sponsorship.
Apply Now
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