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Customer Enablement Specialist, Scribe

3+ years
$90,000 to $110,000 per year
10 July 30, 2024
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Company: Athelas
Role: Operations Enablement Specialist
Location: Mountain View, CA or Lehi, UT
Position Type: Full-time

About Athelas:
Athelas is dedicated to transforming healthcare by using AI and automation to refocus the industry on patient care. Our mission is to reduce administrative burdens and enhance the connection between healthcare providers and their patients. Our suite of solutions includes:

  • Patient Engagement: Reduce no-shows and improve outcomes with Commure Engage.
  • Workflow Automation: Streamline tasks with PatientKeeper and other tools.
  • Staff Safety: Ensure a safe workplace with Commure Strongline.
  • At-Home Monitoring: Utilize Athelas Care Management for remote patient care.
  • Billing Solutions: Optimize revenue with Athelas RCM's AI-driven management.
  • Automated Dictation: Save time with Athelas Scribe's advanced summarization.

With a growth rate of over 500% year over year and strong backing from General Catalyst, Sequoia, and other top investors, Athelas & Commure is set to lead the healthcare tech industry for the next 15 years.

About the Role:
We are seeking an experienced Operations Enablement Specialist to join our team. This role requires working in our Mountain View, CA or Lehi, UT office three days a week. You will be responsible for onboarding new hires, designing and delivering training programs, and improving operational processes.

Key Responsibilities:

  • Onboarding: Develop and execute effective onboarding programs for new hires.
  • Continuous Learning: Create and deliver ongoing training to enhance team skills.
  • Process Improvement: Collaborate with leadership to address skill gaps and improve processes.
  • Documentation: Maintain training materials, manuals, and standard operating procedures.
  • Support: Offer day-to-day guidance and support to the operations team.

Qualifications:

  • Education/Experience: Bachelor’s degree in Business, Operations Management, or related field, or at least 3 years in an enablement and operations role with a proven track record in onboarding and training.
  • Skills: Strong understanding of operations processes and best practices, excellent communication and presentation skills.

Why You’ll Love Working with Athelas:

  • Execution Focused: Join a team recognized for its rapid growth and innovation, including FDA clearance in hematology and leadership in Remote Patient Monitoring.
  • Technology Driven: Be at the forefront of revolutionizing healthcare technology.
  • Strong Backing: Benefit from our $132M Series B funding from top investors like Sequoia and General Catalyst.
  • Mission Driven: Contribute to transforming healthcare delivery through technology.
  • Incredible Growth: Be part of a company with a 5x revenue increase over the past 6 months.
  • Competitive Benefits: Enjoy unlimited PTO, comprehensive medical, dental, vision coverage, and excellent maternity and paternity leave.

Diversity and Inclusion:
Athelas is committed to creating a diverse team and providing reasonable accommodations throughout the application process. We believe that great talent can come from any background.

Compensation: $90K - $110K

Application Process:
Interested candidates should apply online, including a current CV/resume and cover letter. For more information or questions, contact [insert contact information].

Additional Notes:
Employees must adhere to the organization’s information security policies, protect assets from unauthorized access, and report any security risks. Compliance with these requirements will be attested to upon hire and annually.

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