🔹 1. Client Delivery & Support
Oversee the delivery and support of IQVIA™ information assets (national, sub-national, and patient claims data).
Ensure adherence to IQVIA best practices to achieve service levels, client satisfaction, and revenue goals.
Represent IQVIA information assets within the client organization.
🔹 2. Account Management
Manage complex, large accounts with multiple stakeholders.
Coordinate across internal and external teams to ensure consistent service quality.
🔹 3. Strategic Planning & Client Understanding
Develop a strategic and tactical understanding of client business needs.
Create comprehensive support plans including data governance, change management, and client education.
🔹 4. Client Relationship Building
Build and strengthen relationships across the client’s organization — including commercial operations, data governance, market research, forecasting, sales operations, IT, and procurement.
🔹 5. Quarterly Business Reviews
Lead and manage quarterly information/business reviews with key client stakeholders.
🔹 6. Data Governance
Collaborate with clients and IQVIA centers of excellence to implement data governance best practices.
Coordinate impact assessments and recommendations for data events or product enhancements.
🔹 7. Issue Resolution
Address first-line service issues promptly and coordinate second-line support with the appropriate teams.
🔹 8. Performance Monitoring
Ensure all service levels, KPIs, contracts, and deliverables meet client expectations for timeliness and quality.
🔹 9. Proposal & Contract Development
Participate in proposal creation, work order development, and contract renewals.
🔹 10. Business Development Coordination
Work with the Account Director, Sales, Consulting, and Service Specialists to identify and validate new business opportunities.
🔹 11. Strategic Expansion
Develop strategies to expand client utilization of existing IQVIA services and identify new business applications.
🎓 Minimum Education, Experience & Knowledge
Bachelor’s Degree (or equivalent).
5–8 years of experience in:
Account Management
Delivery Management (preferred)
Pharmaceutical Commercial Operations
General knowledge of IQVIA™ offerings, account management, and the pharmaceutical marketplace.
💡 Additional Requirements
Excellent communication skills (verbal and written).
Strong analytical and problem-solving abilities.
Proven relationship building and account development experience.
Solid understanding of marketplace dynamics.
Effective matrix management skills.
Travel required to client sites as needed.
💰 Compensation & Benefits
Base Pay Range (Annualized): $79,600 – $221,900
Actual base pay may vary based on skills, education, experience, and location.
Additional bonuses, incentives, and comprehensive benefits may be offered.
⚖️ Equal Opportunity Statement
IQVIA is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected characteristic.
🔗 View Equal Opportunity Policy
🌍 About IQVIA
IQVIA is a global leader in clinical research services, commercial insights, and healthcare intelligence. We create intelligent connections to accelerate medical innovation, improve patient outcomes, and enhance population health worldwide.
🔗 Learn more at https://jobs.iqvia.com
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China | Quarry Bay |Hubei :
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