Welcome Back

Google icon Sign in with Google
OR
I agree to abide by Pharmadaily Terms of Service and its Privacy Policy

Create Account

Google icon Sign up with Google
OR
By signing up, you agree to our Terms of Service and Privacy Policy
Instagram
youtube
Facebook

Junior Micc Associate

Navitas lifesciences
1-3 years
preferred by company
New Jersy, United States
1 May 18, 2026
Job Description
Job Type: Full Time Education: M.Pharm/B.Pharm or M.Sc. Skills: ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing

Junior MICC Associate

Location: Princeton, New Jersey, USA
Job Type: Full-Time
Work Mode: Onsite / Hybrid / As Per Business Requirement
Industry: Pharmacovigilance | Drug Safety | Medical Information | Life Sciences | Healthcare
Department: Pharmacovigilance and Safety
Experience Required: 1–3 Years (Freshers Not Eligible)
Employment Level: Associate

Job Overview

A growing pharmacovigilance and drug safety organization is seeking an experienced Junior MICC Associate to join its Medical Information Contact Center (MICC) team in Princeton, New Jersey. This opportunity is ideal for professionals with expertise in medical information intake, adverse event case handling, pharmacovigilance support, product quality complaint management, call handling, email processing, and drug safety communication.

The selected candidate will be responsible for managing inbound safety communications, case intake activities, duplicate checks, case registration, medical information support, and follow-up communications while ensuring compliance with pharmacovigilance quality standards.

This role is ideal for professionals looking to grow in pharmacovigilance operations, medical information services, drug safety communication, and case processing support.

Key Responsibilities

Medical Information & Safety Case Intake

  • Receive and manage inbound phone calls and emails related to:
    • Adverse Events (AE)
    • Product Quality Complaints (PQC)
    • Medical Information (MI)
    • General Inquiries (GI)
  • Perform case intake, initial triage, duplicate checks, and case registration activities.
  • Ensure timely and accurate documentation of incoming pharmacovigilance and medical information cases.

Follow-Up Communication & Case Resolution

  • Conduct follow-up inquiries with reporters, healthcare professionals, customers, or stakeholders via:
    • Phone communication
    • Email communication
  • Collect missing safety or product information required for case completeness.
  • Ensure follow-up timelines are met according to internal procedures and client requirements.

Translation & Language Support

  • Translate inquiries when reports are received in non-primary languages before case processing.
  • Ensure translated information maintains accuracy for safety and medical review workflows.

MICC Documentation Support

  • Support preparation and maintenance of documentation required for Medical Information Contact Center operations.
  • Assist in maintaining case records, communication logs, and operational documentation.
  • Ensure documentation aligns with internal quality standards and compliance expectations.

Client Communication & Coordination

  • Communicate professionally with clients, healthcare professionals, internal teams, and stakeholders.
  • Support coordination between pharmacovigilance, medical information, and operational teams.
  • Ensure effective issue escalation when required.

Compliance & Quality Assurance

  • Follow internal SOPs, pharmacovigilance guidelines, and quality standards.
  • Maintain data accuracy, confidentiality, and compliance in all communication handling activities.
  • Support audit-ready documentation practices.

Educational Qualification

Candidates must possess:

  • Graduate or Postgraduate Degree in Life Sciences
    OR
  • Pharmacy (B.Pharm / M.Pharm / Pharm.D)
    OR
  • Dentistry
    OR
  • Allied Health Sciences
    OR
  • Related healthcare / life sciences qualifications

Additional pharmacovigilance certifications will be considered an advantage.

Experience Requirements

  • 1–3 years of experience in MICC (Medical Information Contact Center) roles
  • Experience in:
    • Adverse event intake
    • Medical information handling
    • Pharmacovigilance support
    • Product quality complaint intake
    • Safety communication processing
  • Freshers are not eligible for this role

Required Skills

  • Medical Information Contact Center (MICC)
  • Pharmacovigilance
  • Adverse Event (AE) Intake
  • Product Quality Complaint (PQC) Handling
  • Medical Information (MI) Support
  • General Inquiry Management
  • Safety Case Intake
  • Duplicate Check
  • Case Registration
  • Follow-Up Communication
  • Email Handling
  • Call Handling
  • Translation Support
  • Drug Safety Operations
  • Documentation Management
  • Client Coordination