Job Description Summary
Location: East Hanover, New Jersey or Tempe, Arizona
This position will be located at the East Hanover, NJ or Tempe, Arizona site and will not have the ability to be located remotely
Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.
The creation of an internal Novartis Patient Support (NPS) Center is a strategic priority for US Pharma. We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.
Job Description
Your responsibilities will include, but are not limited to:
* Leads the development, execution, and maintenance of all key Patient Support Center documentation that supports the day to day operations of the team - Key documents may include working practice documents, work instructions, job aides, call guides, frequently asked questions, and other content required for the team to do their job
* Helps drive and pull-through operational and system requirements in relevant content and documentations and supports timely decision and risk management
* Drives approval of all documentation with all NPS key stakeholders and with our Materials Approval Process
* Leads creation of knowledge management repository to maintain version control of documentation
* Seeks input from Novartis Patient Support Care Navigators to ensure voice of customers is included in all documentation
* Collaborates with NPS Product, Enterprise Content Design, PSS Quality, and PSS Franchise teams to develop, execute, and maintain content and documents
* Supports new hire on-boarding, training, and management, including liaising with training team and maintaining of organization charts
* Facilitate key program meetings including agenda, pre-reads, and meeting minutes
Our selection process will prioritize US-based associates whose roles may be changing or may be impacted as a result of the Transforming for Growth reorganization. This is a US based position. No international relocation will be provided for this position.
This position will be located at the East Hanover site and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international).
What you'll bring to the role:
Education: Bachelor's Degree required. BA/BS in related field
Experience:
* 5 + years pharmaceutical experience, 2 years of Patient Services experience
* Demonstrated experience and success in large-scale enterprise roll-outs involving complex technology delivery and integrations as well as people impact
* Ability to manage multiple projects and consistently meet deadlines
* Strong interpersonal and time management skills, and an ability for productive collaboration across varying departments
* Detail oriented problem solver who can make clear-headed decisions while under pressure
* Knowledge of HIPAA regulations, patient privacy and other relevant legal policies and principles
* Strong strategic thinking and ability to drive results
* Strong written and verbal communication skills
Preferred Experience
Leadership experience
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings
Salary Range
$130,400.00 - $195,600.00
Skills Desired
Business Partnerships, Commercial Acumen, Communication, Continuous Learning, Decision Making, Gmp Procedures, Goal-Oriented, Group Problem Solving, Health Authorities, Leadership, Logical Thinking, Managing Ambiguity, Qa (Quality Assurance), Self-Awareness, Smart Risk Taking, Speed and Agility Training, Standard Operating Procedure (SOP), Teamwork, Technical Knowledge
Andra Pradesh :
Anantapur | Bhimavaram | Chittoor | Guntur | Gurgaon | Mangalagiri | Nellore | Pydibimavaram | Tirupathi | Visakhapatnam |Assam :
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Ahmedabad | Baroda | Gandhinagar | Mehsana | Tarasadi | Vadodara | Vapi |Haryana :
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Boca Raton | Clearwater | Coral Gables | Coral Springs | Daytona Beach | Gainesville | Jacksonville | Maitland | Miami | Naples | Orlando | Pembroke Pines | Port St. Lucie | Rueil-Malmaison | Stuart | Tallahassee | Tampa | West Palm Beach |Georgia :
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Albany | Biddle | Buffalo | Hawthorne | Hicksville | Ithaca | Middleburgh | Morningside Heights | New York | Rensselaer | Syracuse | Utica |North Carolina :
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Bellevue | Bothell | Goldendale | Mount Vernon | Pullman | Seattle | Sherwood | Vancouver |WI :
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Big Piney | Cokeville |Baden-Wurttemberg :
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Bayreuth | Erlangen | Munich | Regensburg | Wurzburg |Berlin :
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Dalian |Republic of China :
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Hangzhou |Cork :
Ringaskiddy |County Dublin :
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Ballina | Sydney |Queensland :
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Vienna |Antwerp :
Heist op den Berg |Brussels :
Brussels |Bosnia and Herzegovina :
Sarajevo |Sofia City :
Sofia |Canada :
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Richmond Hill | Mississauga | Uxbridge | North York |Quebec :
Montreal |Chile :
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Zagreb |Bohemia :
Prague |Republic of Egypt :
Cairo |South Yorkshire :
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London | United Kingdom | Maidenhead | Salt Lake City | Harlow | Stirling | Leeds |Estonia :
Tartu | Estonia |Harju County (Maakond) :
Tallinn |Chuuk :
North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
Turku |France :
Lyon | Paris |Attica :
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Kfar Saba | Netanya | Be'Er Sheva | Tel Aviv |Italy :
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Remote - Middle East | Remote - Europe | Switzerland | Remote, USA | Remote |Bucharest :
Bucharest |Makkah :
Jeddah | Najran | Rabigh | King Abdullah Economic City | Riyadh | Khulais |Nišava District :
Niš |Singapore :
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Midrand |Brazil :
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Argentina |Catalonia :
Barcelona |Madrid :
Madrid |Sweden :
Sweden |Taipei :
Taipei |Williamson :
Brentwood |Republic of Thailand :
Bangkok |Kyiv Oblast :
Kyiv |Dubai :
Dubai |Hà Nội :
Hanoi | Hà Nội |Ho Chi Minh :
Ho Chi Minh City |