Job Summary:
Fortrea is seeking a part-time Clinical Call Center Representative to support participant recruitment for Phase 1 clinical trials. This on-site role in Dallas, TX is ideal for professionals with 1–2 years of customer service or call center experience, preferably with knowledge of medical terminology. You'll be the first point of contact for potential study participants, handling inbound and outbound communication, managing screening schedules, and maintaining accurate records.
Key Responsibilities:
Handle inbound and outbound calls related to clinical trial participation
Enter participant medical history and demographic details into database
Communicate study protocols and screen participants using provided scripts
Schedule and confirm screening appointments
Respond to inquiries via email and coordinate with the screening department
Recommend improvements in participant engagement and recruitment workflows
Perform other related duties as assigned
Required Skills & Qualifications:
High School Diploma or equivalent (USA-based)
1–2 years of experience in customer service or call center environment
Strong communication skills; bilingual in Spanish is a plus
Excellent computer literacy
Familiarity with medical terminology is preferred
Willingness to work flexible hours, including evenings and weekends
Must be comfortable sitting for long periods
Perks & Benefits:
Part-time opportunity with flexible hours
On-site training (4 weeks, Monday–Friday, 8 AM–5 PM CDT)
Chance to contribute to critical early-phase clinical trials
Career development within a global clinical research organization
Inclusive and collaborative company culture
Company Description:
Fortrea is a leading global Clinical Research Organization (CRO), delivering clinical development and technology solutions across 20+ therapeutic areas in over 100 countries. With a strong focus on innovation and integrity, Fortrea transforms drug and device development, accelerating life-changing therapies for patients worldwide.
Work Mode: On-site (Dallas, TX)
Compensation: Not specified
Experience Required: 1–2 years in call center or customer service
Call-to-Action:
Ready to be a vital link between patients and breakthrough research? Apply now to become a Clinical Call Center Representative with Fortrea in Dallas and help make a difference in global healthcare.
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