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Vigilance Process Manager

5–8 years years
Not Disclosed
10 Aug. 29, 2025
Job Description
Job Type: Full Time Education: PhD, PharmD, M Pharm, BSc, MSc, BDS/MDS Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title:

Vigilance Process Manager

Job ID:

REQ-10059927

Location:

Hyderabad, India
Site: Hyderabad (Office)
Division: Development
Business Unit: Innovative Medicines
Company / Legal Entity: IN10 (Novartis Healthcare Private Limited)
Functional Area: Research & Development
Job Type: Full-time | Regular
Shift Work: No
Date Posted: August 17, 2025


About the Role:

The Vigilance Process Manager is responsible for end-to-end management of assigned pharmacovigilance and device vigilance processes across Novartis. This includes leading cross-functional projects, driving process improvements, and ensuring full compliance with global regulatory requirements. The role plays a critical part in strategic transformation initiatives, quality oversight, and business continuity for safety operations.


Key Responsibilities:

📌 Process Management & Compliance

  • Own and manage assigned vigilance processes and related procedural documents.

  • Ensure processes are compliant with international regulations and Novartis standards.

  • Lead impact assessments on emerging regulations and adjust processes accordingly.

  • Monitor the effect of organizational/process changes across Novartis.

🔧 Process Improvement & Project Leadership

  • Lead and support cross-functional and PS&PV transformation projects (e.g., automation, IT system changes).

  • Collaborate with Product Owners to align processes with business goals and regulatory standards.

  • Drive efficiency and business benefits through process re-engineering.

  • Develop tools to support quality monitoring and introduce automation where possible.

📊 Monitoring, Audits & Inspections

  • Ensure regulatory and internal compliance by:

    • Monitoring KPIs and quality metrics

    • Implementing mitigation strategies for deviations

  • Act as SME during internal and external audits/inspections (e.g., FDA, EMA).

  • Lead preparation of responses and corrective/preventive action plans (CAPAs).

🤝 Cross-functional Collaboration & Training

  • Act as subject matter expert for PS&PV associates, country organizations, and other global functions.

  • Mentor new associates and lead training initiatives across global teams.

  • Support cross-divisional collaborations, third-party partnerships, and business continuity planning.

🌍 External Representation

  • Represent Novartis in external forums and industry networks as a thought leader and subject matter expert.


Key Performance Indicators (KPIs):

  • Full compliance of assigned processes with regulations and internal policies.

  • Timely and successful implementation of process improvements and projects.

  • Quality and timeliness of deliverables and regulatory submissions.

  • Zero critical audit/inspection findings.

  • Timely risk identification, escalation, and mitigation.


Qualifications & Experience:

🎓 Education:

  • PhD, PharmD, M Pharm, BSc, MSc, BDS/MDS, or equivalent in Life Sciences.

💼 Professional Experience:

  • 5–8 years in the pharmaceutical industry, specifically in pharmacovigilance.

  • Proven track record in:

    • Leading process improvement initiatives

    • Project management in matrix/global environments

    • Regulatory inspections and compliance

    • Process ownership and re-engineering

  • Familiarity with tools such as ARGUS, Veeva, and relevant PV regulations.


Core Competencies & Skills:

  • Process Ownership & Compliance

  • Case Processing & Regulatory Knowledge

  • Project Leadership & Stakeholder Management

  • Business Analysis & High Adaptability

  • Executive Decision-Making

  • Analytical & Organizational Skills

  • Quality-Focused Mindset

  • Strong negotiation, presentation, and communication skills

  • Ability to mentor, train, and influence cross-functional teams


Languages:

  • English (Fluent)

  • Additional languages are a plus.


Why Join Novartis?

At Novartis, we believe that improving lives starts with people. By fostering a culture of curiosity, courage, and collaboration, we empower our associates to tackle healthcare's most challenging problems.

“Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you.”

🔗 Explore Novartis People & Culture


Diversity & Inclusion:

Novartis is committed to building an inclusive work environment and creating diverse teams reflective of the communities we serve.

📩 Accessibility & Accommodation:
If you require a reasonable accommodation due to a medical condition or disability, please contact:
diversityandincl.india@novartis.com
(Include job requisition number in your message)


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