Job Title: Trainee Associate – Medical Information Contact Center (MICC)
Company: APCER Life Sciences
Location: Noida, Ahmedabad (Hybrid)
Employment Type: Full-Time, Permanent
Industry: Pharmaceutical & Life Sciences
Experience Required: 0–1 year (Freshers welcome)
Open Positions: 3
APCER Life Sciences is hiring Trainee Associates – Medical Information Contact Center (MICC) to support global medical information and drug safety operations. This entry-level opportunity is ideal for pharmacy graduates who are eager to build a career in Medical Information, Pharmacovigilance, and Patient Safety within a global life sciences organization.
The role involves responding to medical inquiries, supporting adverse event intake, maintaining medical databases, and ensuring compliance with regulatory and quality standards.
Respond to medical information inquiries and product-related complaints received from healthcare professionals, consumers, pharmacies, and internal stakeholders via phone, email, or other channels.
Accurately document inquiries, responses, and follow-ups in client or APCER-specific databases.
Collect adverse event (AE) information from all sources and perform initial assessment in compliance with drug safety and local regulatory procedures.
Support the Medical Information team in creating, updating, and maintaining standard response documents, FAQs, and product information materials.
Conduct comprehensive medical literature searches using databases such as PubMed, OVID, and EMBASE.
Coordinate with internal teams or clients to obtain accurate and detailed information for high-quality medical responses.
Assist in the creation, review, and maintenance of SOPs and procedural documentation.
Prepare and review weekly and monthly reconciliation reports.
Ensure strict adherence to project guidelines, company SOPs, and regulatory requirements.
Maintain awareness of evolving regulations impacting Medical Information activities.
Perform administrative tasks and additional responsibilities as assigned by management.
Build and maintain effective working relationships across cross-functional teams and global affiliates.
Bachelor’s degree (B.Pharm) in any specialization is mandatory.
Master’s degree (M.Pharm) or PhD in Pharmacy is preferred but not mandatory.
Freshers or candidates with 0–1 year of experience in Medical Information, Call Center, Pharmacovigilance, or Healthcare Voice Process are encouraged to apply.
Excellent verbal and written communication skills in English.
Strong comprehension and articulation skills suitable for a voice-based medical information process.
Basic understanding of medical terminology and pharmaceutical concepts.
Attention to detail with strong documentation skills.
Ability to follow SOPs, quality standards, and regulatory guidelines.
Willingness to learn and grow in a regulated life sciences environment.
Opportunity to start a career in Medical Information and Pharmacovigilance with a globally recognized organization.
Exposure to international clients, regulatory standards, and structured training programs.
Collaborative work culture focused on patient safety and scientific excellence.
Long-term career growth across Medical, Safety, Regulatory, and Technology domains.
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