Job Title:
Manager – Instructional Design & Content Development
Location:
India & Philippines (Geographically distributed team)
Job Category:
Healthcare Services
Revenue Cycle Management (RCM)
Instructional Design & Content Development
Leadership & People Management
About Optum:
Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The work you do will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources. At Optum, you will find:
A culture guided by inclusion
Talented peers
Comprehensive benefits
Career development opportunities
Join us to start Caring. Connecting. Growing together.
Role Overview:
The Manager will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. Responsibilities include overseeing content creation, quality assurance, ticket-based documentation updates, and large-scale content revamp initiatives.
The ideal candidate brings solid RCM domain knowledge, instructional design experience, and strong language skills to drive impactful learning solutions.
Key Responsibilities:
1. Team & Stakeholder Management
Lead a team of 20+ instructional designers and content writers across India and the Philippines.
Manage direct reports in India and coordinate with the Philippines team via a local people manager.
Conduct regular one-on-one sessions, performance appraisals, and feedback discussions.
Ensure strong team engagement and productivity.
2. Content Development & Maintenance
Oversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM training.
Manage ticketing system for content requests from operations and training delivery teams.
Allocate resources, monitor daily capacity, and ensure utilization efficiency.
3. Quality Assurance
Conduct quality reviews based on style guides.
Ensure accuracy, clarity, formatting, and alignment with stakeholder expectations.
Drive continuous improvement in instructional effectiveness and content quality.
4. Project Leadership
Lead large-scale content revamp projects involving thousands of documents.
Collaborate with U.S.-based learning partners on restricted vs. non-restricted content responsibilities.
Implement efficiencies and innovation in content creation and delivery.
5. Compliance & Adaptability
Adhere to company policies, procedures, and contractual terms.
Adapt to changing business needs such as reassignment, shift changes, or alternative work arrangements.
Required Qualifications:
Bachelor’s degree.
6+ years of experience in Revenue Cycle Management (RCM).
6+ years of experience in instructional design, content development, or training within RCM.
Proven experience managing cross-functional or cross-geography teams.
Strong understanding of SOP creation and documentation standards.
About UnitedHealth Group:
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to:
Reducing barriers to care.
Addressing health disparities.
Promoting equity across communities.
Mitigating environmental impact.
We believe everyone deserves the opportunity to live their healthiest life.
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