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System Specialist I - Pv Help Desk

4-9 years
Not Disclosed
10 Sept. 11, 2025
Job Description
Job Type: Full Time Education: B.Sc/ M.Sc/ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Job Title: Safety Pharmacovigilance Staff

Location: India – Home Worker
Posted Date: September 9, 2025

Role Overview:

Are you looking for a technical support role that ensures the accuracy of critical safety data? This Safety Pharmacovigilance Staff role offers an opportunity to support pharmacovigilance systems, maintain data integrity, and provide administrative support to ensure smooth functioning of the team.

You will be responsible for maintaining team systems, ensuring data accuracy, and supporting IT and administrative tasks related to pharmacovigilance applications.


Key Responsibilities:

  • Triaging and routing worldwide tickets to the appropriate resolving team.

  • Resolving tickets requiring IT skills, such as:

    • Access management

    • System support

    • Data requests

  • Supporting Incident and Service Request Management for PV Suite applications:

    • OASIS (Argus, LAM, and Argus J)

    • Argus Admin Tool

    • PVLite

    • OASIS Reports (Wizards and Custom Reports)

    • CSP, MARS, DST, Safety eHUB, Axway, and CVW

  • Maintaining and quality-checking OASIS Package Configuration Specification (PCS) spreadsheets for all business configuration updates, including:

    • Clinical studies

    • Code lists

    • Reporting rules

    • Licenses

    • Product family and product

    • System and other configurations

  • Handling communications related to planned application downtimes for stakeholders.

  • Supporting ad hoc requests involving SQL queries under supervision.

  • Updating relevant documentation whenever changes are made to any PV Suite application.

  • Providing expertise to team members across shifts.


Education Requirements:

  • Bachelor’s or Master’s degree (scientific or medically related field preferred)

  • Minimum 4–9 years of experience in the pharmaceutical industry (clinical development, pharmacovigilance, and information management) or equivalent work experience


Job-Related Skills & Experience:

  • Strong communication skills

  • Proficient in MS Word, Excel, PowerPoint, and SharePoint

  • Analytical and logical thinking skills, including:

    • Knowledge of SQL

    • Ability to document requirements based on end-user input

    • Understanding of ITIL (Information Technology Infrastructure Library)

  • Flexible to work in shifts

  • Basic knowledge of medical and drug terminology

  • Strong systems skills, including data querying and reporting tools for safety databases

  • Ability to handle urgent requests, tight deadlines, and high-pressure situations while maintaining accuracy and integrity

  • Team player with the ability to work independently with minimal supervision

  • Excellent customer focus

  • Quick learner, adaptable to process changes


Why GSK?

GSK is a global biopharma company uniting science, technology, and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade. We focus on four therapeutic areas:

  • Respiratory, Immunology, and Inflammation

  • Oncology

  • HIV

  • Infectious Diseases

GSK is committed to creating an environment where employees can thrive, focusing on innovation, patient impact, and employee growth.


Important Notice:

  • GSK does not accept referrals from employment agencies without prior written authorization.

  • Beware of fraudulent job advertisements and emails claiming to be from GSK. GSK does not charge any fees for recruitment. If in doubt, report suspicious communications to askus@gsk.com.