Job Title: Senior Specialist - Quality Services
Job Summary
We are hiring a Senior Specialist - Quality Services for our Bangalore location to lead customer-centric quality support, regulatory resolutions, and ensure compliance with global GMP, FDA, and EMA standards. This full-time position requires expertise in quality assurance within the pharmaceutical or life science industry, a strong grasp of regulatory processes, and project management skills to drive customer satisfaction and operational excellence.
Key Responsibilities
Provide specialized Quality Support for Strategic Partnership Accounts.
Resolve customer quality and regulatory issues and ensure proper follow-up.
Maintain strong customer communication during extended site investigations.
Coordinate complex quality investigations across multiple global sites.
Deliver consultative Quality Services to align with client regulatory requirements.
Implement quality policies, procedures, and standards to improve services.
Ensure long-term sustainable customer relationships.
Partner with CRM and business teams to track and improve customer-focused quality metrics.
Lead or contribute to internal quality training sessions for various departments.
Apply commercial and industry insights to enhance quality service delivery.
Directly address and resolve highly complex business and regulatory problems.
Required Skills & Qualifications
Bachelor's or Master’s degree in Chemistry, Pharmacy, Biology, Engineering, or equivalent Life Science field.
Over 10 years of professional experience in the life science or pharmaceutical industry.
Solid knowledge of Quality Assurance principles and cGMP regulatory frameworks (FDA, EMA).
Strong verbal and written communication skills in English.
Proven project management and problem-solving abilities.
Ability to lead cross-functional teams and foster customer relationships.
Expertise in handling quality investigations and process improvements.
Perks & Benefits
Inclusive and diverse work culture.
Global exposure and cross-functional collaboration opportunities.
Professional development and continuous learning environment.
Access to cutting-edge tools and quality systems.
Competitive compensation package (not specified).
Company Description
MilliporeSigma (Merck KGaA, Darmstadt, Germany) is a leading global provider in Life Sciences, Healthcare, and Electronics. With a focus on innovation, quality, and regulatory excellence, the company enables advancements that shape the future of human health and technology.
Work Mode
On-site (Bangalore, India)
Salary/Compensation
Not specified in the job description.
Call to Action
Ready to make an impact in global Quality Services? Apply now to join our dynamic team in Bangalore and lead excellence in regulatory and customer satisfaction initiatives.
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