Senior Associate – Revenue Cycle Case & Escalation Management, Medical Coding
Location: Chennai, Tamil Nadu, India
Category: Customer Success
Job Type: Full-Time
Company Overview
athenahealth is a leading provider of healthcare IT solutions and expert services, dedicated to creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our mission is to simplify healthcare operations so providers can focus entirely on patient care. With a collaborative, innovative, and inclusive culture, athenahealth empowers employees—called athenistas—to solve complex challenges and shape the future of healthcare.
Learn more: athenahealth Careers
Role Overview
We are seeking a Senior Associate in Revenue Cycle Case & Escalation Management (RCCEM) with expertise in Medical Coding to join our dynamic team in Chennai. This role serves as the final escalation point for complex client issues and is pivotal in driving actionable insights across Product and Revenue Cycle Management.
The ideal candidate will have a strong medical coding and US healthcare knowledge base, excellent problem-solving skills, and proven experience managing complex escalations. This role requires 3+ years of relevant experience in US healthcare or medical billing.
Key Responsibilities
Customer Focus
Manage complex cases and escalations using the CRM platform (Salesforce).
Maintain consistent communication with internal teams, clients, and external stakeholders.
Provide feedback to improve service delivery, workflows, and product outcomes.
Analytical & Problem-Solving Expertise
Utilize available tools and data to troubleshoot complex cases efficiently.
Identify workflow improvements to reduce case inflow and improve client satisfaction.
Analyze case data, surface trends, and recommend actionable solutions.
Project Planning & Execution
Develop task plans with realistic timelines and priorities.
Allocate tasks effectively across teams and manage dependencies.
Identify potential obstacles and propose solutions to maintain deadlines and quality standards.
Mentorship & Knowledge Sharing
Foster a culture of continuous learning within the team.
Mentor peers in escalation handling, project management, and best practices.
Provide guidance, validation, and feedback to ensure high-quality case resolution.
Education & Experience Requirements
Bachelor’s degree or equivalent experience.
Certified Professional Coder (CPC) or equivalent certification.
Minimum 3 years of experience in US medical billing, revenue cycle, or healthcare operations.
Familiarity with medical coding systems (ICD-10, CPT, HCPCS), medical terminology, anatomy, and physiology.
Skills & Competencies
Strong customer-centric mindset, empathy, and collaborative approach.
Excellent written and verbal communication skills for cross-functional interactions.
Advanced problem-solving and analytical skills; capable of analyzing large datasets.
Proficiency in Excel, Smartsheets, SharePoint, and other business tools.
Strong project management skills, including planning, task alignment, and resource management.
Tenacity, accountability, and ability to navigate complex challenges independently.
Why Join athenahealth
Collaborate with innovative, mission-driven teams transforming healthcare operations.
Access to flexible work options, professional development programs, and inclusive culture.
Comprehensive benefits including health coverage, commuter support, tuition assistance, and employee resource groups.
Opportunities for skill growth through hackathons, workshops, and cross-functional learning initiatives.
At athenahealth, we prioritize Diversity, Equity, and Inclusion (DEI) and are committed to providing equal employment opportunities to all qualified applicants.
Learn more about our culture and benefits: athenahealth Careers
Application Process
Apply now to join our Chennai team and contribute to revolutionizing healthcare operations through expert revenue cycle and medical coding management.
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