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--I&D Operational Excellence Specialist

6 years
Not Disclosed
10 Nov. 20, 2025
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

I&D Operational Excellence Specialist

Location: Mumbai, India
Department: Regulatory Affairs
Experience Required: Minimum 6 years in Quality Management Systems and Training Management

Job Overview

ThePharmaDaily.com is seeking an I&D Operational Excellence Specialist to lead training governance, quality oversight, and compliance activities across Innovation & Development (I&D) functions. This role supports Medical, Clinical, Product Development, and Regulatory teams by managing training systems, documentation standards, and global quality requirements. The position requires strong technical expertise, precision in quality control, and the ability to collaborate with cross-functional stakeholders.

Primary Job Function

Responsible for end-to-end training management, governance, and quality assurance for I&D functions, ensuring alignment with regulatory expectations, global compliance standards, and organizational quality frameworks.

Core Responsibilities

Training Management

  • Implement and oversee training activities across all I&D functions.

  • Support the operation and maintenance of documentation and learning management systems, including ISOtrain.

  • Manage I&D training metrics and ensure accuracy of training data.

  • Maintain and update user training matrices and learning curricula.

  • Prepare quality system documents and collaborate with the Quality team for approvals.

  • Upload training content, develop courses, and ensure accurate configuration within ISOtrain.

  • Prepare onboarding training packages for I&D and coordinate training assignments.

  • Act as a system super user for platforms such as ISOtrain, DARIUS, and the I&D Training Matrix Platform.

  • Manage ISOtrain system setup, including profile creation, curricula assignment, and training record maintenance.

Governance and Compliance

  • Support global compliance and quality control activities for I&D functions, including periodic self-inspections.

  • Maintain and update departmental quality and compliance metrics.

  • Ensure training documentation and I&D records comply with global standards and regulatory requirements.

  • Conduct quality control reviews of documents, ensuring accuracy in content, formatting, referencing, and grammar.

  • Assist in internal and external inspection activities related to training and documentation processes.

Position Accountability and Scope

  • Lead all I&D training initiatives and ensure consistent execution across teams.

  • Oversee quality control reviews, documentation consistency, and self-inspection activities.

  • Work closely with internal stakeholders, including:

    • Integration and Strategic Excellence

    • Medical Affairs

    • Clinical Development

    • Pharmacovigilance

    • I&D Quality

    • Regulatory Affairs

    • Product Innovation & Development

    • Office of Ethics and Compliance (Global, Regional, and Local)

  • Coordinate with external stakeholders, including contractors, vendors, and consultants.

Qualifications

Education

  • Post Graduate Diploma in Quality Assurance for the Food and Pharmaceutical Industry.

  • Bachelor’s or Master’s degree in Life Sciences or related scientific fields.

Experience

  • Minimum 6 years of experience in Quality Management Systems and Training Management.

  • Experience managing training programs for large or cross-functional groups is preferred.

  • Strong technical proficiency in Excel for metrics tracking, analysis, and reporting.