Quality Control Analyst – AR
Company: Omega Healthcare Management Services Private Limited
Location: Tiruchirappalli, Tamil Nadu, India
Job Type: Full-Time
Experience: 3–5 Years
Qualification: Not Specified
Salary Range: Not Specified
Job Overview
Omega Healthcare is hiring a Quality Control Analyst – AR responsible for managing quality assurance activities within accounts receivable and coding processes.
The role involves monitoring daily operations, ensuring adherence to quality standards, achieving client and internal metrics, and driving continuous improvement through audits, feedback, and training. The analyst will also track performance data, identify errors, and support teams in enhancing accuracy and productivity across revenue cycle operations.
Key Responsibilities
Quality Assurance & Auditing
Monitor daily coding and AR activities to ensure quality compliance.
Conduct audits and identify errors with high inspection efficiency.
Ensure adherence to internal and client-defined quality standards.
Performance Monitoring & Reporting
Track and analyze quality metrics and performance data.
Generate daily QA reports and maintain quality status reports.
Ensure achievement of SLA targets and productivity metrics.
Error Identification & Correction
Identify recurring errors and ensure timely correction by operations teams.
Record and document errors for organizational tracking and analysis.
Maintain inspection efficiency and calibration scores.
Coaching & Training
Provide face-to-face and email-based feedback to team members.
Coach employees to minimize errors and improve performance.
Support training teams by identifying common mistakes and improvement areas.
Conduct refresher sessions and quality feedback discussions.
Process Improvement
Identify methods to achieve quality targets and implement improvements.
Participate in new process testing and client onboarding activities.
Drive continuous improvement initiatives in quality processes.
Stakeholder Interaction
Participate in client calls to understand quality expectations.
Collaborate with operations managers and team leads.
Ensure alignment with process requirements and quality goals.
Required Skills
Quality & Auditing
Strong experience in quality control, audits, and process monitoring.
Knowledge of inspection efficiency, calibration, and SLA metrics.
Healthcare & Coding Knowledge
Understanding of healthcare concepts and revenue cycle processes.
Knowledge of ICD-9, CPT, HCPCS, EMR, and medical billing.
Analytical & Problem Solving
Strong analytical and critical thinking skills.
Ability to identify patterns, resolve issues, and improve processes.
Communication & Training
Effective communication and feedback delivery skills.
Ability to coach and train team members.
Operational Skills
Ability to manage multiple tasks and meet deadlines.
Strong knowledge of process workflows and quality standards.
Basic Qualifications
Minimum 3–5 years of experience in quality control or healthcare operations
Experience in auditing, coaching, and training
Strong understanding of healthcare and revenue cycle processes
Preferred Competencies
Experience in AR (Accounts Receivable) processes
Strong product and process knowledge
Ability to conduct quality feedback and refresher sessions
Key Competencies
Quality assurance and auditing
Performance monitoring and reporting
Process improvement and compliance
Coaching and team development
Analytical and problem-solving skills
About the Company
Omega Healthcare is a global healthcare outsourcing organization specializing in revenue cycle management, medical coding, billing, and analytics services. The company supports healthcare providers in improving operational efficiency, ensuring compliance, and optimizing financial performance.
Uttar Pradesh :
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