Job Title: Process Coach (Medical Coding)
Department: Medical Coding
Location: [Specify Location]
Reporting To: Team Lead / Operations Manager
Role Description Overview:
The Process Coach (PC) is responsible for coaching employees, tracking and trending performance data, and driving improvement initiatives in alignment with process and quality requirements.
Key Responsibilities:
Training and Development:
Conduct effective training sessions for new joiners on Medical Coding concepts, guidelines, and client-specific requirements.
Educate trainees on the latest updates in coding practices and industry standards.
Performance Monitoring:
Track and monitor trainees' productivity and quality performance against the OJT glide path and ramp-up targets.
Identify underperforming employees and implement tailored improvement programs.
Feedback and Improvement:
Provide structured, continuous feedback to trainees on their productivity and quality.
Conduct one-on-one sessions to address recurring errors and reinforce learning.
Collaborate with Team Leads to facilitate early confirmation of trainees by providing valuable performance insights.
Process and Quality Compliance:
Ensure alignment with internal and external SLAs as defined by the process.
Pass on quality control (QC) feedback to trainees effectively to drive improvements.
Client-Specific Education:
Train employees on client specifications, guidelines, and quality expectations.
Ensure adherence to company policies and procedures.
Improvement Initiatives:
Identify trends in performance data to design and implement improvement strategies.
Desired Profile:
Experience:
Minimum of 3 years of professional and relevant experience in Medical Coding, specializing in Same Day Surgery and IVR.
Skills and Competencies:
Strong coaching and training skills with the ability to employ varied strategies.
In-depth knowledge of healthcare concepts and coding practices.
Excellent verbal and non-verbal communication skills.
Proficiency in healthcare products and process knowledge.
Shift Details:
General Shift / Day Shift
Work Mode:
Work From Office (WFO)
This role is suited for experienced medical coding professionals passionate about fostering growth, enhancing quality, and driving operational excellence.
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