Job Title:
Process Coach - Coding
Job Code: OMH/PC-C/1331536
Company:
Omega Healthcare Management Services Private Limited
Location:
Chennai-I, Tamil Nadu, India
Work Mode: (Not specified)
Shift: (Not specified)
Job Type:
Full-Time
Posting Details:
Posted On: 14 Apr 2025
Application Deadline: 31 Jul 2025
Number of Openings: 1
Grade: 1D
Designation: Process Coach - Coding
Experience Required:
3 - 5 years
(Minimum 1.5 years professional and relevant experience)
Key Skills:
Vendor Management
Service Delivery
CRM
Project Management
Business Development
MIS
Operations Management
BPO
Process Improvement
Telecommunications
Coaching & Training
Medical Billing
Healthcare Concepts
Education Qualification:
Not specified
Certifications:
Not specified
Job Description:
Manage day-to-day coaching activities for employees
Track and analyze data trends for performance improvement
Understand quality requirements from process and target perspectives
Train new joiners effectively on Medical Billing concepts and guidelines
Monitor trainee productivity and quality as per OJT glide path/ramp-up targets
Implement improvement programs for poor performers
Provide continuous structured feedback
Educate on client specifications, guidelines, and latest coding updates
Conduct one-on-one sessions on repeated errors
Provide feedback on trainee productivity and quality to Team Leads
Pass QC feedback effectively to trainees
Assist Team Leads in early trainee confirmation by providing inputs
Ensure attainment of internal and external SLAs as per process defined
Strict adherence to company policies and procedures
Apply variant training and coaching strategies
Possess good product and process knowledge
Excellent verbal and non-verbal communication skills
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