💊 Patient Solutions Coordinator
Company: Sanofi
Location: Kolkata, India
Division: Saath 7 – Patient Support Program (PSP)
Experience Required: 4–5 Years
Education: Graduate in Science / Pharmacy / Social Work
Reporting To: Patient Program (PP) Head / PP Manager
🌍 About Sanofi
Sanofi is a global healthcare leader focused on improving lives through scientific innovation. Its Saath 7 program supports diabetes patients post-prescription by enhancing education, treatment adherence, and long-term health outcomes.
🎯 Role Overview
The Patient Solutions Coordinator will execute and oversee regional patient support operations under the Saath 7 initiative.
They will ensure smooth delivery of patient education, adherence support, and regulatory-compliant program management in collaboration with third-party service providers.
🩺 Main Responsibilities
1. Program Implementation & Execution
Execute and monitor Patient Program (PP) operations in compliance with SOPs, code of conduct, and national regulations.
Develop regional strategies to increase patient enrollment, engagement, and adherence.
Coordinate with external vendors to ensure consistent service quality.
Evaluate program outcomes and implement improvements.
Serve as the regional point of contact for patient support initiatives.
Support medical teams (as needed) in Managed Access Programs (MAPs), Pre-Registration Import Licenses, and Diagnostic Testing operations.
2. Patient Interaction & Support
Oversee patient counselors to ensure timely, accurate, and empathetic support.
Guide teams in providing disease education, medication adherence, and lifestyle guidance.
Foster effective communication among patients, caregivers, and healthcare providers.
Ensure consistent program implementation across therapy areas.
3. Stakeholder Management
Build partnerships with healthcare professionals (HCPs) to expand program reach.
Work cross-functionally with Medical, Regulatory, Pharmacovigilance (PV), and Quality teams.
Ensure alignment with Sanofi’s medical and quality standards.
4. Operational Management
Supervise data tracking and ensure compliance with reporting standards.
Identify process gaps and propose innovative improvements.
Ensure continuous program evaluation and operational efficiency.
5. Pharmacovigilance (PV) & Product Technical Complaint (PTC) Reporting
Ensure prompt reporting of all Adverse Events (AEs) to the PV team within 1 working day.
Submit PTC reports to the Country Quality Team within 1 working day.
Monitor adherence to PV and quality reporting protocols.
Collaborate with third-party providers to maintain data accuracy and compliance.
6. Compliance & Data Privacy
Enforce strict compliance with Sanofi’s policies, SOPs, and regulatory frameworks.
Oversee adherence to Data Privacy standards under DPDPA.
Ensure patient data is handled only by authorized third-party providers.
Prevent unauthorized access, use, or sharing of sensitive information.
🧠 About You
Experience
4–5 years in Patient Support Programs, Pharmaceutical Operations, or Healthcare Management.
Strong understanding of pharma compliance, regulatory environment, and patient engagement.
Education
Graduate in Science, Pharmacy, or Social Work.
Knowledge & Skills
Excellent understanding of Patient Support Program (PSP) structures.
Strong communication, presentation, and coaching skills.
Proficiency in MS Office (Excel, PowerPoint, Word) and handling large databases.
Strong leadership, interpersonal, and problem-solving abilities.
Product and market knowledge in relevant therapeutic areas.
English language fluency (spoken & written).
🤝 Key Competencies
Strategic planning & execution
Cross-functional collaboration
Ethical compliance & data governance
Stakeholder relationship management
Program evaluation & performance improvement
🌈 Why Work with Sanofi
Join a global healthcare leader driving innovation in chronic disease care.
Contribute to patient well-being through evidence-based education and support.
Experience a diverse, inclusive, and ethically driven workplace culture.
Enjoy opportunities for career growth, learning, and cross-functional collaboration.
⚖️ Equal Opportunity Statement
Sanofi is an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, gender identity, or any other legally protected status.
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