Patient Recruitment & Retention Strategy Lead – FSP
Job ID: R-01331660
Employment Type: Full-Time
Work Mode: Fully Remote
Category: Clinical Research | Trial Operations | Patient Engagement
Experience Required: 10+ years
Travel Requirement: 10–15%
About the Organization
Our Clinical Research Services team plays a critical role in advancing innovative therapies from development to market. As part of a leading global Contract Research Organization (CRO), the team supports complex, multi-country clinical trials through scientific expertise, operational excellence, and patient-centric trial design.
This role is part of a Functional Service Provider (FSP) model and is embedded within the client’s Site and Patient Engagement function under Trial Operations, supporting multiple therapeutic indications and global development programs.
Role Overview
The Patient Recruitment & Retention Strategy Lead provides strategic leadership and oversight of patient recruitment, engagement, and retention initiatives across multiple global clinical trials. This role partners closely with global clinical teams to design, implement, and optimize recruitment strategies aligned with study protocols, timelines, diversity goals, and regulatory requirements.
The position is fully remote and requires limited travel.
Key Responsibilities
Strategic Recruitment Planning
Develop and execute end-to-end patient recruitment and retention strategies across multiple clinical trials and therapeutic indications
Analyze study protocols, target patient populations, and enrollment timelines to identify effective recruitment channels
Partner with study leaders to define and implement indication-specific diversity and inclusion recruitment strategies
Cross-Functional & Stakeholder Collaboration
Collaborate with Indication Development Teams, Trial Operations, Medical Affairs, Regulatory Affairs, Global Patient Advocacy, and Vendor Alliance Management teams
Ensure recruitment strategies align with study design, regulatory requirements, and operational plans
Provide coaching, mentoring, and strategic guidance to recruitment and engagement team members
Contribute to SOPs, work instructions, and internal process documentation
Budget & Vendor Management
Manage patient recruitment budgets across multiple trials in collaboration with Clinical Operations Development Leads
Oversee external recruitment vendors and agencies, including performance evaluation and optimization
Coordinate review and approval of patient-facing recruitment materials
Partner with vendor alliance and quality teams to ensure contract compliance and regulatory adherence
Data, Metrics & Insights
Utilize data analytics to track recruitment performance, enrollment velocity, and retention metrics
Apply quantitative methods to assess the impact of recruitment tactics and inform strategy refinement
Collaborate with data science teams to leverage advanced analytics for site selection, geographic targeting, and patient identification
Prepare regular reports and strategic insights for senior leadership and study teams
Patient Engagement & Retention
Design patient-centric engagement strategies across the clinical trial lifecycle
Enhance participant experience to improve retention and position the sponsor as a preferred choice for clinical trial participation
Compliance, Risk & Continuous Improvement
Ensure all recruitment activities comply with ICH-GCP, ethical standards, and applicable regulatory requirements
Identify recruitment risks and work with CROs and vendors to implement mitigation and contingency plans
Drive continuous improvement by sharing best practices and lessons learned across trials and indications
Monitor industry trends, emerging technologies, and innovative recruitment methodologies
Education & Experience Requirements
Education
Bachelor’s degree in a scientific, marketing, communications, or related discipline
Experience
Minimum 10 years of relevant industry experience within pharmaceutical, biotechnology, or CRO environments
Demonstrated experience leading or overseeing patient recruitment and retention strategies for global clinical trials
Proven ability to lead strategic initiatives and cross-functional teams in a global setting
Preferred Background
Experience supporting autoimmune and/or oncology clinical trials
Exposure to diversity-focused recruitment initiatives and patient engagement models
Key Skills & Competencies
Strong knowledge of ICH-GCP and global clinical trial regulations
Excellent stakeholder management and vendor collaboration skills
Advanced planning, organizational, and project management capabilities
Strong analytical mindset with experience using data to drive strategic decisions
Clear, professional communication skills with the ability to influence at senior levels
Adaptability in fast-paced, evolving clinical development environments
Why This Role?
This is a strategic leadership opportunity to shape patient recruitment and engagement approaches across global clinical trials. The role offers high visibility, cross-functional collaboration, and the chance to directly impact trial success—while maintaining the flexibility of a fully remote position.
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