Job Title: Medical Associate
Req ID: 57065
Posting Start Date: April 21, 2025
Company: Wipro Limited
Website: www.wipro.com
🏢 About Wipro
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global technology services and consulting company focused on delivering innovative solutions for digital transformation. With over 230,000 employees across 65 countries, Wipro empowers clients to build future-ready, sustainable businesses.
Wipro’s holistic portfolio in consulting, design, engineering, and operations enables clients to achieve their boldest ambitions in an ever-changing world.
🎯 Role Purpose
To provide effective technical support to the process, resolve client issues efficiently, and ensure customer satisfaction through timely resolution and escalation, in line with process SLAs.
🎓 Qualifications
Education: College Graduate
Experience: 0–1 Year in US Healthcare Operations / Contact Center
Mandatory Skills: Product Quality & Complaint Management (Pharma)
💬 Required Skills
Communication
Excellent spoken and written English (grammar, punctuation, and spelling)
Strong telephone voice skills and active listening
Clear and professional email/written communication
Technical
Basic knowledge of MS Office tools, Outlook, and Internet usage
Working knowledge of computer operations
Ability to learn new processes and product updates quickly
Behavioral
Customer-focused and service-oriented
High energy, self-motivation, and resilience
Strong sense of integrity and compliance with ethical standards
Committed to quality, accuracy, and timely delivery
🧭 Key Responsibilities
A. Call Management
Handle inbound and outbound calls with patients/customers
B. Process Operations
Access and update Medusind PMS (Practice Management System)
C. Customer Support & Issue Resolution
Address patient payment queries
Verify and confirm open balances
Provide discount offers when applicable
Reconfirm online payment receipts
Troubleshoot payment issues for online transactions
Process patient credit card payments through secure portals
Update PMS with insurance details or address changes
Resolve patient statement disputes
Respond to FAQs related to insurance or clinic clarifications
D. Escalations
Identify and transfer Level II escalations to Medusind Inc.
🌟 Why Join Wipro?
Be part of a modern Wipro, where reinvention is a way of life.
We empower you to transform yourself, your career, and your skills —
to design your own growth journey in a business powered by purpose.
Applications from people with disabilities are explicitly welcome.
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