Medical Receptionist – Family Practice
Location: Worcester, Massachusetts, USA
Organization: Optum
Requisition Number: 2321092
Category: Healthcare Delivery
Experience Required: 1+ years
Job Type: Full-Time
Optum, a global leader in healthcare and technology-enabled care services, is seeking a Medical Receptionist for its Family Practice division in Worcester, MA. This role is central to ensuring smooth clinic operations, delivering exceptional administrative support, and maintaining a high standard of patient service. Candidates with strong communication, organizational skills and a commitment to patient-centered care will excel in this position.
Serve as a liaison and patient advocate by coordinating with the care team including Providers, Nurses and Medical Assistants
Verify patient insurance coverage, eligibility and maintain accurate records through the digital patient registration/scheduling system
Manage patient-related calls using the department’s work queue, adhering to communication and service standards
Update and maintain patient information in electronic medical records (EMR)
Coordinate patient visits, provider schedules and medical procedures
Ensure all required insurance authorizations are secured and communicate coverage details to patients
Address patient queries related to scheduling, billing and service concerns
Support additional administrative tasks as assigned
Monday to Friday
7:00 AM – 5:00 PM (final schedule will be confirmed with the manager)
Location: 5 Neponset Street, 3rd Floor, Worcester, MA 01606
Department: Adult Medicine and Family Practice
High School Diploma or GED
Minimum 1 year of customer service experience
Minimum 1 year of experience managing professional phone communication
Ability to work full-time (38.75 hours per week), Monday–Friday
Experience using EPIC or other EMR systems
Strong multitasking and time-management abilities
1–3 years of experience in administrative support, medical office operations, customer service or related healthcare delivery roles
Pay is determined by several factors including market location, education, experience and certifications.
Hourly Range: USD 16.00 – USD 27.69 (based on full-time employment)
Competitive base salary
Paid Time Off starting from the first pay cycle plus 8 paid holidays
Medical, Dental, Vision, Life and Disability insurance options
Health Savings Account (HSA) / Health Spending Account (HSA) participation
401(k) Savings Plan and Employee Stock Purchase Program
Tuition/Education reimbursement
Employee assistance programs and discounts
Referral bonus program
Additional voluntary benefits
Optum offers a collaborative, inclusive culture focused on innovation and career growth. Employees benefit from comprehensive training, development opportunities and strong organizational support while contributing to meaningful improvements in patient health outcomes.
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China | Quarry Bay |Hubei :
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