Job Title:
Medical Information Specialist (German & English)
About IQVIA
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We push the boundaries of human science and data science to make the biggest impact possible – helping our customers create a healthier world.
Learn more: https://jobs.iqvia.com
About the Safety Operations Team
The IQVIA Safety Operations team plays a vital role in the design, build, and execution of end-to-end safety solutions for major pharmaceutical companies and their post-market products worldwide.
International and diverse team with safety hubs in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA
Supportive management, collaborative colleagues, and a clear career progression pathway
Opportunities for training, career growth, and personal development
Role Overview
As a Medical Information Specialist, you will be at the forefront of Patient Safety, engaging daily with healthcare professionals (HCPs) and patients. This highly visible role is critical to ensuring the safety and quality of products across multiple therapeutic areas, including:
Respiratory
Infectious Diseases
Immunology & Inflammation
HIV
Oncology
You will contribute to optimizing product safety profiles while receiving continuous training and development from IQVIA’s in-house safety experts.
Key Responsibilities
Provide phone support to healthcare professionals and patients (medical inquiries, adverse events, product quality complaints, and related calls).
Receive and document incoming communications (calls, faxes, emails) from various sources, including investigative sites.
Maintain clear and effective team communication; provide feedback on project metrics, challenges, and successes.
Collaborate with Lifecycle Safety team members to build a positive and supportive team environment.
Participate in training across Lifecycle Safety service lines and working groups for process improvements and new initiatives.
Required Knowledge, Skills, and Abilities
Education: Bachelor’s Degree in Life Science or Healthcare (mandatory).
Languages: Excellent written and spoken German and English (C1 level minimum).
Strong attention to detail with consistently high-quality standards.
Excellent organizational and time-management skills.
Ability to handle multiple projects simultaneously and manage competing priorities.
Strong interpersonal skills to build and maintain effective relationships with coworkers, managers, and clients.
Willingness and aptitude to learn new skills across Lifecycle Safety service offerings.
Why Join IQVIA?
Be part of the largest safety department in the world.
Work in an industry-leading environment with best practices.
Receive ongoing training and professional development.
Contribute directly to patient safety and improved health outcomes worldwide.
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