🩺 Job Title: Medical Engagement Associate
📅 Date Posted: 8 September 2025
📍 Location: Bangalore, Karnataka, India
🏢 Company: Indegene
🌐 Careers Page: www.careers.indegene.com
🌟 About Indegene
Indegene is a technology-led healthcare solutions provider committed to enabling healthcare organizations to become future-ready. Our purpose is deeply rooted in passion, innovation, collaboration, and empathy. We offer bold and nimble talent an opportunity to accelerate their careers on a global scale, working at the intersection of healthcare and technology.
We’re not just building solutions—we’re transforming the healthcare ecosystem.
🎯 Role Overview: Medical Engagement Associate
As a Medical Engagement Associate, you will support the Patient Support Program (PSP) team to drive patient enrollment, engagement, and adherence to prescribed therapies. You’ll serve as the key liaison for patient interaction, ensuring positive health outcomes through counseling, follow-up, and coordination with healthcare stakeholders.
🔧 Key Responsibilities
Area 1: Patient Engagement and Therapy Adherence
Counsel patients for improved health outcomes based on defined program touchpoints.
Conduct regular follow-ups with patients to track adherence and engagement.
Ensure proper handling and reporting of Adverse Events (AEs) and market complaints in line with SOPs.
Assist with financial deviation approvals when required.
Provide empathetic support to patients throughout their treatment journey.
Act as a liaison between patients and other stakeholders to ensure smooth care coordination.
Update CRM systems with complete and accurate patient data per program/brand requirements.
Respond to patient queries using pre-defined FAQs.
Area 2: Operational Support
Accurately capture Adverse Drug Reactions (ADR) using standardized templates within Turnaround Time (TAT).
Participate in training programs and receive ongoing feedback for performance improvement.
Submit timely and accurate reports to reporting managers.
Attend client and internal review meetings as scheduled.
Coordinate with internal teams and clients to ensure program success.
Work on emails and telephonic queries from stakeholders and patients.
Ensure adherence to SLAs and other operational KPIs.
Take ownership of small/medium-sized tasks or project components.
Participate actively in people and culture initiatives.
🧾 Qualifications & Requirements
✅ Must-Have
Education:
B.Pharm, B.Sc, or any Life Science graduate.
Experience:
6 months to 1 year of experience in patient counseling or a related healthcare support role.
Skills:
Proficiency in MS Office.
Strong oral and written communication skills in English and a local/vernacular language.
Ability to work collaboratively in a team environment.
High level of empathy, attention to detail, and professionalism.
🎁 What We Offer
A fast-track global career working in a high-growth healthcare and technology space.
Mentorship from experienced industry professionals.
Exposure to leading pharmaceutical brands and cutting-edge healthcare programs.
A supportive, collaborative, and purpose-driven work culture.
💡 Equal Opportunity Statement
Indegene is proud to be an Equal Employment Opportunity Employer. We are committed to building an inclusive and diverse workplace where all individuals are respected and empowered.
We do not discriminate on the basis of:
Race
Religion
Gender
Age
Color
Sexual orientation
National origin
Disability status
Veteran status
Pregnancy or any other characteristic protected by applicable law
All employment decisions—from hiring to separation—are based on business needs, merit, and qualifications.
📩 How to Apply
Ready to start your journey with Indegene?
Visit our careers page to explore this and other exciting opportunities:
🔗 www.careers.indegene.com
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