Medical Contact Center Associate II (French Speaker)
Category: Clinical
Job ID: 254713
Locations: Available in 3 locations
Work Arrangement: Remote
Summary of Responsibilities
Respond to medical information queries, product quality complaints, and general inquiries in French via phone, email, fax, or other channels.
Receive, record, and report Adverse Drug Reactions (ADRs) within regulatory timelines and according to internal SOPs/WIs.
Execute drug safety data management processes, including:
Call intake and dialogue documentation
Peer review
Case follow-up
Support tracking of information, process metrics, and ongoing quality control of defined steps.
Create and update training materials based on procedural, system, and regulatory changes.
Conduct training sessions and assess their effectiveness.
Ensure accuracy and quality of processed data.
Perform other duties as assigned by management.
Qualifications (Minimum Required)
Education Options:
Bachelor’s or Master’s in Pharmacy, Life Sciences, Medical Sciences, or related fields with 2–3 years safety experience
BS/BA + 2–3 years safety experience
MA/MS/PharmD + 1–2 years safety experience
Associate degree + 4–5 years relevant experience (or 2+ years safety experience)
Non-degree + 5–6 years relevant experience (or 2+ years safety experience)
Note: Relevant experience includes roles in pharmaceuticals, biotechnology, CROs, or areas like Medical Affairs, Clinical Data Entry/Management, Clinical Data Monitoring, Regulatory Affairs, or Quality Assurance.
Safety experience includes handling AE/SAE reports, generating narratives, queries, working with safety databases, and regulatory submissions.
Languages: Fluent in French (verbal and written) and English (verbal and written).
Preferred Qualifications
Degree in Biological Sciences, Pharmacy, Nursing, Life Sciences, or Chemistry
Experience in call center operations
Fluent French at C level proficiency
Strong understanding of regulatory requirements, Pharmacovigilance practices, and ICH-GCP guidelines
Technical proficiency with Microsoft Office Suite
Strong accuracy, attention to detail, teamwork, and ability to work independently
Ability to receive and manage inbound and outbound calls
Analytical skills to review and synthesize medical information
Work Schedule & Physical Demands
Shift: 24x7 rotational shifts
Remote work
Equal Employment Opportunity & Accommodations
Fortrea/BMS provides EEO and reasonable accommodations for applicants with disabilities.
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