Medical Contact Center Associate II (French Speaker)
Category: Clinical
Job ID: 254713
Locations: Available in 3 locations
Work Mode: Remote
Shift: 24x7 Rotational
1. Summary of Responsibilities
Medical Information & Communication
Respond to medical information queries in French (telephone, email, fax).
Handle product quality complaints and general inquiries.
Manage inbound and outbound calls professionally and accurately.
Pharmacovigilance & Safety Reporting
Receive, document, and report Adverse Drug Reactions (ADR) within regulatory timelines as per SOPs/WIs.
Execute drug safety data management tasks:
Call intake
Call dialogue documentation
Peer review
Case follow-up
Operational Support & Quality
Track metrics, maintain logs, and perform ongoing QC checks.
Reconcile data from multiple sources.
Ensure accuracy and quality of all processed data.
Support assigned tasks as per management instructions.
Training & Documentation
Create and revise training materials based on system/procedure/regulation updates.
Conduct trainings and evaluate training effectiveness.
Other Responsibilities
Perform additional duties assigned by management.
Maintain high standards of compliance, quality, and communication.
2. Minimum Qualifications
Education + Experience Requirements
One of the following:
Bachelor’s / Master’s in Pharmacy, Life Sciences, Medical Sciences
→ 2–3 years safety experience
BS/BA
→ 2–3 years safety experience
MA/MS/PharmD
→ 1–2 years safety experience
Associate Degree
→ 4–5 years relevant experience OR 2+ years safety experience
Non-degree
→ 5–6 years relevant experience OR 2+ years safety experience
Fortrea may consider equivalent relevant experience in place of formal education.
Safety Experience Includes:
Processing AE/SAE reports
Generating narratives
Handling queries
Working in safety databases
Experience with regulatory submissions
Relevant Experience Includes:
Pharmaceutical / Biotech / CRO industry experience in:
Medical Affairs
Clinical Data Entry / CDM
Clinical Monitoring
Regulatory Affairs
Quality Assurance
3. Additional Qualifications
Language Requirements
Fluent French (written & spoken) — preferably C-level proficiency
Fluent English (written & spoken)
Technical & Functional Skills
Strong communication skills
Ability to analyze and synthesize medical information
Good understanding of:
Regulatory requirements
Good Pharmacovigilance Practices (GVP)
ICH GCP guidelines
Proficient in Microsoft Office (Word, Excel, Outlook)
High accuracy & attention to detail
Team player with ability to work independently
Preferred Experience
Experience in call center operations
4. Physical Demands
Remote work environment
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Frank Scottile Blvd |LA :
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Detroit | Houghton Lake | Macomb | Southfield |Minnesota :
Duluth | Eden Prairie | Fridley | Hibbing | Maple Grove | Minneapolis and St. Paul, Minnesota. | Minnetonka | St.Paul |Missouri :
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Bayreuth | Erlangen | Munich | Regensburg | Wurzburg |Berlin :
Mitte |Brandenburg :
Berlin |Germany :
Germany | GErmany |Hesse :
Darmstadt | Marburg |Hessen :
Frankfurt | Harveysburg |Lower Saxony :
Gottingen | Hannover | Leipzig |Mecklenburg Vorpommern :
Rostock |Munich :
Bavaria |North Rhine Westphalia :
Aachen | Bielefeld | Bochum | Bonn | Cologne | Dortmund | Duisburg | Dusseldorf | Munster |Rhineland Palatinate :
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Halle |Schleswig Holstein :
Kiel |Belgium :
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Bulgaria | Vedant |Denmark :
Copenhagen | Denmark |Europe :
France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Hungary :
Budapest |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
Romania |Serbia :
Belgrade | Serbia |Switzerland :
Basel | Zurich |Carlow :
Carlow |Cork :
Brinny | Ringaskiddy |County Dublin :
Swords |Dún Laoghaire :
Dún Laoghaire |Galway :
Galway |Meath :
Dunboyne |Republic of Ireland :
Cork | Dublin | Limerick | Waterford |Tipperary :
Ballydine |Ulster :
Donegal |China :
China | Quarry Bay |Hubei :
Wuhan |Liaoning :
Dalian |Republic of China :
Beijing |Shanghai Sai :
Shanghai Shi |Tokiyo :
Osaka | Tokyo |Zhejiang :
Hangzhou |Melbourne :
South Yarra |New South Wales :
Ballina | Sydney |Queensland :
Queensland |Remote Australia :
Arkansas | Remote Australia |Republic of Western Australia :
Nedlands |Capital of Netherland :
Amsterdam |Netherlands :
Netherlands |Noord Holland :
Haarlem |North Brabant :
Breda |South Holland :
Leiden |North Yorkshire :
Harrogate |Oxfordshire :
Witney |South Yorkshire :
Sheffield |United Kingdom :
England | Harlow | Leeds | London | Maidenhead | Salt Lake City | Stevenage | Stirling | United Kingdom |Buenos Aires :
Buenos Aires |Austria :
Austria |Vienna :
Vienna |Antwerp :
Heist op den Berg |Brussels :
Brussels |Flemish Brabant :
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Sarajevo |Sofia City :
Sofia |Canada :
Canada |Ontario :
Mississauga | Renfrew | Richmond Hill | North York | Australia | Uxbridge |Quebec :
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Croatia |Zagreb :
Zagreb |Bohemia :
Prague |Republic of Egypt :
Cairo |Estonia :
Estonia | Tartu |Harju County (Maakond) :
Tallinn |Chuuk :
North Ostrobothnia :
Oulu |Southwest Finland (Varsinais-Suomi) :
Turku |France :
Paris | Lyon |Attica :
Athens | Koropi |Greece :
Greece |East Java :
Surabaya |Jakarta :
Jakarta |Israel :
Netanya | Tel Aviv | Be'Er Sheva | Kfar Saba | Yavne |Italy :
Italy |Lombardy :
Rho |Japan :
Japan | Saitama |Tokyo :
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Remote Korea |Republic of Korea :
Seoul |Kuala Lumpur :
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Ciudad de México |New Zealand :
New Zealand |North Island :
Auckland |Lima Region :
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Remote - South America (Latin Americal) | Riga | Medan | Hammond | Victoria | Remote - Europe | Lousiana | Remote | Zaragoza | Minnesota | Faridabad | Remote - Africa | Thailand | Castlebar | Nairobi | Green Way | Leinster | Xzagreb | Manipal | Texas | Tulsa | McFarland | Ireland | Springville | Blue Bell | Belgium | Melbourne | French | Remote, USA | Bishop | Lenexa | Slovakia | Remote - Middle East | Switzerland | Bountiful | Hungary |Bucharest :
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Brazil | Sao paulo |South America :
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Sweden |Taipei :
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