Manager, Clinical Delivery Services (CSS)
Location: Hyderabad, India (On-site)
Job ID: R-231971
Category: Clinical Development
Posted Date: January 09, 2026
Employment Type: Full-Time
Amgen is seeking an experienced Manager, Clinical Delivery Services (CSS) to lead and develop a high-performing team supporting global clinical programs. This people-centric leadership role is responsible for hiring, mentoring, performance management, and strategic resource planning for Study Delivery Associates and Senior Associates. The role plays a critical part in ensuring consistent, high-quality operational execution across clinical studies while maintaining compliance, quality, and inspection readiness.
This position requires proven people management and resource allocation/planning experience within a clinical development environment.
Recruit, onboard, and train team members in partnership with R&D Training to meet current and future clinical program needs.
Provide ongoing coaching, mentoring, and competency development for direct reports.
Proactively manage team risks including performance challenges, capacity constraints, and attrition.
Foster a collaborative, accountable, and growth-oriented team culture.
Lead and organize continuous development and capability-building initiatives.
Partner with Resource Points of Contact to ensure optimal assignment of resources based on skills, experience, and workload.
Monitor resourcing demand and proactively address skill or capacity gaps.
Ensure team readiness and effective onboarding for assigned clinical programs.
Identify gaps in skills, processes, or tools and implement targeted improvement initiatives.
Promote knowledge sharing and best practice adoption across the team.
Encourage innovation to improve operational efficiency and delivery quality.
Act as the primary escalation point for performance-related issues involving CSS team members.
Build strong partnerships with internal stakeholders to align team development and resourcing with business priorities.
Develop and track team oversight metrics; identify and mitigate operational risks.
Ensure adherence to SOPs, regulatory requirements, and quality standards.
Support audit and inspection preparedness and follow-up activities.
Provide operational support to the SDRM Resource Management team, including hiring coordination, forecasting, and allocation analysis as required.
Doctorate degree, or
Master’s degree with 8 years of clinical execution experience, or
Bachelor’s degree with 10 years of clinical execution experience.
Demonstrated experience in people management, including hiring, mentoring, performance management, and team development.
Strong background in clinical trial execution within a pharmaceutical or biotechnology environment.
Minimum 5 years of experience in the life sciences industry, with a strong focus on clinical trials.
At least 3 years of biopharmaceutical clinical research experience within a biotech or pharmaceutical organization.
Experience managing multiple teams or direct reports across diverse clinical functions.
Proven ability to lead, mentor, and develop teams across functions and geographies.
Strong understanding of clinical development processes, trial execution, and regulatory requirements.
Experience with study budget oversight, financial management, and resource optimization.
Excellent communication and stakeholder management skills across global teams.
Ability to identify operational risks from protocol design and implement effective mitigation strategies.
Experience with risk-based monitoring approaches, CAPA implementation, and inspection readiness.
Demonstrated commitment to continuous improvement and operational excellence.
Amgen offers a collaborative, inclusive work environment focused on scientific innovation and patient impact. Employees benefit from strong leadership support, global career growth opportunities, and a comprehensive total rewards program supporting professional and personal well-being.
Apply via thepharmadaily.com to advance your leadership career in global clinical delivery with a leading biopharmaceutical organization.
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