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Lead Trainer - Voice And Accent Coach

Access Healthcare
Access Healthcare
5 years
preferred by company
10 Dec. 23, 2025
Job Description
Job Type: Full Time Education: B.Sc./ M.Sc./ M.Pharm/ B.Pharm/ Life Sciences Skills: Causality Assessment, Clinical SAS Programming, Communication Skills, CPC Certified, GCP guidelines, ICD-10 CM Codes, CPT-Codes, HCPCS Codes, ICD-10 CM, CPT, HCPCS Coding, ICH guidelines, ICSR Case Processing, Interpersonal Skill, Labelling Assessment, MedDRA Coding, Medical Billing, Medical Coding, Medical Terminology, Narrative Writing, Research & Development, Technical Skill, Triage of ICSRs, WHO DD Coding

Lead Trainer – Voice and Accent Coach

Location: Ambattur Industrial Estate, Chennai, Tamil Nadu, India
Job Type: Full-Time
Experience Required: Minimum 5 years in international BPO operations
Category: Learning & Development / Voice & Accent Training


Job Summary

We are seeking a highly skilled Lead Trainer – Voice and Accent Coach to join our Learning & Development team in Chennai. The ideal candidate will have over 5 years of experience in international BPO operations, with strong expertise in language training, voice and accent coaching, and handling international calls. This role requires a passionate communicator capable of leading training sessions, coaching teams, and driving performance improvements through structured feedback and learning interventions.


Key Responsibilities

  • Conduct voice, accent, and language training sessions aligned with organizational standards

  • Audit calls and provide structured feedback to improve communication and call handling skills

  • Coach underperforming employees and track progress through customized interventions

  • Design and deliver on-floor coaching, feedback models, and training programs

  • Create training materials, presentations, and session plans based on call audit insights

  • Support OJT (On-the-Job Training) and production ramp-up by mentoring learners

  • Maintain detailed records of audits, feedback, coaching, and training sessions

  • Collaborate with operations stakeholders to implement, evaluate, and optimize training programs

  • Evaluate trainees and report progress to supervisors

  • Conduct interviews for language, voice, and accent proficiency of new hires


Required Skills & Qualifications

  • Minimum 5 years of experience in international BPO operations

  • At least 3 years of experience in language, voice, and accent training

  • Minimum 2 years of hands-on international calling experience

  • Proven track record of conducting 70+ training batches

  • Minimum 1 year of experience in call auditing and coaching with focus on language and call handling

  • Strong command of grammar, pronunciation, vocabulary, and spelling

  • Proficient in training methodologies, feedback mechanisms, and session planning

  • Skilled in MS Office tools and creating PowerPoint presentations

  • Excellent communication, organizational, and leadership skills

  • Graduate in any discipline

  • Certifications such as BEC, CELTA, TESOL are advantageous


Why Join Us?

  • Opportunity to work in a dynamic BPO training environment with international exposure

  • Lead and mentor multiple training batches, influencing team performance and communication standards

  • Enhance your career in Learning & Development with structured growth opportunities

  • Collaborative and inclusive work culture with focus on skill development and performance improvement


Apply Now

  • Email: careers@accesshealthcare.com | nandhinik.outsource@accesshealthcare.com

  • Address: A-9, 1st Main Road, Ambattur Industrial Estate, Chennai - 600058, Tamil Nadu, India


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