Lead Trainer – Voice and Accent Coach
Location: Ambattur Industrial Estate, Chennai, Tamil Nadu, India
Job Type: Full-Time
Experience Required: Minimum 5 years in international BPO operations
Category: Learning & Development / Voice & Accent Training
Job Summary
We are seeking a highly skilled Lead Trainer – Voice and Accent Coach to join our Learning & Development team in Chennai. The ideal candidate will have over 5 years of experience in international BPO operations, with strong expertise in language training, voice and accent coaching, and handling international calls. This role requires a passionate communicator capable of leading training sessions, coaching teams, and driving performance improvements through structured feedback and learning interventions.
Key Responsibilities
Conduct voice, accent, and language training sessions aligned with organizational standards
Audit calls and provide structured feedback to improve communication and call handling skills
Coach underperforming employees and track progress through customized interventions
Design and deliver on-floor coaching, feedback models, and training programs
Create training materials, presentations, and session plans based on call audit insights
Support OJT (On-the-Job Training) and production ramp-up by mentoring learners
Maintain detailed records of audits, feedback, coaching, and training sessions
Collaborate with operations stakeholders to implement, evaluate, and optimize training programs
Evaluate trainees and report progress to supervisors
Conduct interviews for language, voice, and accent proficiency of new hires
Required Skills & Qualifications
Minimum 5 years of experience in international BPO operations
At least 3 years of experience in language, voice, and accent training
Minimum 2 years of hands-on international calling experience
Proven track record of conducting 70+ training batches
Minimum 1 year of experience in call auditing and coaching with focus on language and call handling
Strong command of grammar, pronunciation, vocabulary, and spelling
Proficient in training methodologies, feedback mechanisms, and session planning
Skilled in MS Office tools and creating PowerPoint presentations
Excellent communication, organizational, and leadership skills
Graduate in any discipline
Certifications such as BEC, CELTA, TESOL are advantageous
Why Join Us?
Opportunity to work in a dynamic BPO training environment with international exposure
Lead and mentor multiple training batches, influencing team performance and communication standards
Enhance your career in Learning & Development with structured growth opportunities
Collaborative and inclusive work culture with focus on skill development and performance improvement
Apply Now
Email: careers@accesshealthcare.com | nandhinik.outsource@accesshealthcare.com
Address: A-9, 1st Main Road, Ambattur Industrial Estate, Chennai - 600058, Tamil Nadu, India
SEO Keywords Optimized
Lead Trainer Jobs Chennai, Voice and Accent Coach BPO, International BPO Trainer Chennai, L&D Trainer Jobs India, Call Audit and Coaching Jobs Chennai, BPO Voice Accent Training
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