Job Title: Senior/Associate - Medical Information
Location: Bangalore, Karnataka, India
Category: Research & Development
Job Type: Full Time Regular
Job ID: R-72989
About Eli Lilly:
Eli Lilly is a global leader in healthcare, committed to making life better for people by discovering life-changing medicines and improving disease management. Through a combination of science and care, Eli Lilly works to address the world's most pressing healthcare challenges and provide valuable support to communities around the globe.
Position Overview:
The Senior/Associate - Medical Information will be responsible for implementing and managing a global strategy for products that have already launched major indications within key geographic regions. This role will support a portfolio of global medical information deliverables, aiming to ensure that accurate and timely responses are provided to customer inquiries, whether they come from healthcare professionals, consumers, or payers. A focus on utilizing both traditional and emerging technologies to enhance customer experience and deliver content in preferred channels is key to success in this role.
Key Responsibilities:
Customer Engagement:
Respond to unsolicited verbal and written medical information inquiries in a prompt, accurate, and compliant manner.
Manage a global portfolio of medical information responses, including medical letters, FAQs, slide kits, literature searches, publications, and webpages.
Meet or exceed customer satisfaction objectives and utilize customer insights to drive medical information strategies.
Content Strategy and Delivery:
Incorporate an omnichannel content strategy to deliver medical information via the customer’s preferred channels.
Continuously improve the customer experience at first touchpoints, such as call centers, digital platforms, and field-based medical support.
Collaboration and Coaching:
Work closely with compound and cross-functional teams to ensure timely, quality deliverables.
Provide training and expert support to affiliate and call center partners on product and disease area knowledge.
Participate in coaching and transformational initiatives to improve departmental capabilities.
Scientific Engagement:
Provide staffing support at the Medical Information booth at scientific congresses.
Stay updated on product knowledge and communicate new information as it becomes available.
Participate in ongoing product and disease area training for internal teams.
Minimum Qualifications:
Education:
Bachelor’s Degree in a healthcare profession with at least 2 years of industry experience, OR
Master’s Degree in a healthcare profession, OR
PhD with relevant experience in the therapeutic area.
Experience & Skills:
Demonstrated expertise in written and verbal communication in English.
Strong interpersonal skills, with the ability to adapt to varying environments and customer groups.
Proven ability to handle large volumes of medical information and communicate it in an unbiased, scientific manner.
Experience with literature searches and representing the appropriate threshold of evidence.
Comfortable with emerging technologies in medical information management and delivery.
High-level end-user computer skills (databases, word processing, spreadsheets, presentations, etc.).
Additional Preferences:
Ability to work across different geographies and alliance partners.
Experience in medical information strategy and customer interaction analytics.
Additional Information:
Commitment to Inclusion: Lilly is dedicated to providing equal opportunities for all individuals and helps those with disabilities actively engage in the workforce.
Accommodation Requests: If you require accommodation to submit your resume for this position, please complete the accommodation request form.
How to Apply:
For more details and to apply, visit the Eli Lilly Careers page.
Gujarat :
Ahmedabad | Ankleshwar | Baroda | Bharuch | Gandhinagar | Gujarat | Halol | Jhagadia | Mehsana | Tarasadi | Vadodara | Vapi |Maharashtra :
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Baddi | Solan |Rajasthan :
Banasthali | Bhiwadi | Jaipur | Pilani | Udaipur |Karnataka :
Bangalore | Belgaum | Bengaluru | B.G Nagara | Bommasandra | Colorado | Czech Republic | Karnataka | Mangaluru | Mysore | Udupi |Punjab :
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Rangpo |India :
Siliguri |Illinois :
Abbott Park | Bloomingdale | Champaign | Chicago | Deerfield | Glenview | Lake Forest | Lombard | Naperville | Norridge | Park RIdge | Round Lake |Maryland :
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