Job Title: Investigator Support Assistant
Job ID: 263641
Location: Bangalore, Karnataka, India
Employment Type: Full-Time | On-Site
Department: Lab Operations
Job Category: Clinical Trial Support | Investigator Services | Lab Operations
Experience Required: 1–3 years in clinical trial support, investigator coordination, or lab operations
About the Company
Labcorp is a leading global life sciences company specializing in clinical trials, diagnostics, and laboratory services. With a mission to improve health and lives, Labcorp delivers innovative solutions for clinical research, laboratory testing, and patient safety worldwide. The organization operates with a strong emphasis on compliance, quality, and global collaboration.
Role Overview
The Investigator Support Assistant will provide operational and administrative support to the Global Investigator Support (GIS) team. The role involves coordinating with investigator sites, maintaining documentation, facilitating communications, and supporting workflow processes to ensure clinical trial efficiency and patient safety.
This position is critical in supporting clinical operations by tracking samples, resolving site queries, maintaining data integrity, and ensuring compliance with departmental and regulatory standards.
Key Responsibilities
Prioritize patient safety in daily operations and escalate issues promptly
Manage timely communication with investigator sites or their representatives via email and other assigned channels
Support GIS coordinators in administrative tasks, including preparation and delivery of airway bills and shipping documents
Follow up on misdelivered samples and coordinate with relevant departments for resolution
Communicate with investigator sites regarding Specimen Pending Arrival Reports and shipping requirements
Assist investigator sites with portal login issues, access, and system-related questions
Compile and communicate updates to investigator sites regarding new policies or procedures
Search, update, and maintain investigator site database records for follow-ups and escalations
Resolve simple to moderate system hold issues and respond to project-related queries
Document service failures and escalate unresolved issues to management
Maintain and update training folders, SOPs, and other departmental documentation
Track and report workflow metrics as required by management
Complete onboarding, mandatory corporate, and departmental trainings
Participate in continuous training initiatives for process and system updates
Perform additional duties assigned by supervisors to support GIS and lab operations
Required Experience
1–3 years of experience in clinical trial support, investigator services, or lab operations
Knowledge of clinical trial workflows, sample logistics, and site coordination
Familiarity with SOPs, regulatory compliance, and quality documentation
Strong organizational, problem-solving, and communication skills
Educational Qualifications
Bachelor’s degree in Life Sciences, Pharmacy, Biotechnology, or related field preferred
Uttar Pradesh :
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Siliguri |Illinois :
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Mexico |northeastern :
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Budapest |BULGARIA :
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Copenhagen | Denmark |Europe :
Europe | France | Latvia | Lendava | Leuven | Poland | Slovenia | Spain |Finland :
Finland |Istanbul :
Istanbul | Turkey |Norway :
Norway | NOrway |Romania :
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Sheffield |Oxfordshire :
Witney |Ontario :
Australia | Renfrew | Richmond Hill | Mississauga | Uxbridge | North York |Canada :
Canada |Quebec :
Montreal |Brussels :
Brussels |Antwerp :
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Zaventem |South America :
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Sao paulo | Brazil |Attica :
Athens | Koropi |Greece :
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Manila |Croatia :
Croatia |Zagreb :
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Japan | Saitama |Tokyo :
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Turku |Remote Korea :
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Sofia |Sweden :
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Warsaw |
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