Job Posting: Deputy General Manager – Delivery
Job Overview
Job Code: OMH/DGM-D/1342853
Designation: Deputy General Manager – Delivery
Company: Omega Healthcare Management Services Private Limited
Location: Chennai-I, Tamil Nadu, India
Country: India
Grade: 4A
No. of Openings: 1
Posted On: 16 May 2025
Closing Date: 30 May 2025
Required Experience: 14 – 18 years
Key Skills
Vendor Management
CRM
MIS
Project Management
Operations Management
Outsourcing
Telecommunications
Business Development
BPO
Business Process
Job Description
Key Responsibilities
Strategic Operations Leadership
Develop and execute operational strategies aligned with company goals.
Ensure efficient day-to-day operations across multiple departments.
Lead complex projects ensuring timely and cost-effective delivery.
Team Management & Development
Mentor and manage teams including managers and supervisors.
Define performance standards and deliver ongoing professional development.
Foster accountability and continuous improvement.
Process Improvement & Efficiency
Identify and implement process optimization and automation opportunities.
Drive quality improvement and cost reduction.
Monitor KPIs to evaluate operational performance.
Cross-Functional Collaboration
Collaborate with Finance, HR, Sales, IT, and other senior leaders.
Align cross-functional operations with organizational strategies.
Financial & Resource Management
Manage budgets, procurement, supply chains, and resource allocation.
Approve capital expenditures and track cost-effectiveness.
Risk & Compliance Management
Ensure adherence to regulatory and safety standards.
Identify and mitigate operational risks.
Oversee compliance with quality certifications.
Reporting & Analysis
Prepare reports on productivity, efficiency, and cost control.
Provide insights and strategic recommendations to leadership.
Customer Focus & Stakeholder Management
Maintain high service delivery standards and customer satisfaction.
Manage key internal and external stakeholder relationships.
Qualifications & Skills
Education
Bachelor’s degree (mandatory)
Master’s degree (MBA) or relevant certifications preferred
Experience
15–20 years in US Healthcare RCM (Coding, AR, Billing)
At least 8–10 years in a senior managerial role
Proven experience managing large teams and improving operational efficiency
Core Skills
Leadership and people management
Operational strategy and project execution
Lean, Six Sigma, and continuous improvement methodologies
Financial and resource management
Proficient in ERP and operational systems
Strong communication and analytical thinking
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