Data Ops Associate
Location: Chennai, Tamil Nadu, India
Job Type: Full-Time
Experience Required: 2+ years
Industry: Data Operations | Customer Support | Order to Cash
About the Role
We are hiring a Data Ops Associate to support customer-facing and internal operational processes within the Customer Support and Order to Cash Enablement function. This role is critical in ensuring accurate customer data management, timely processing of requests, and delivery of a high-quality customer experience across global stakeholders.
The position offers exposure to cross-functional collaboration with Sales, Finance, Legal, Contracts, Cybersecurity, and Customer Support teams, making it an excellent opportunity for professionals seeking growth in enterprise data operations and customer lifecycle management.
Key Responsibilities
Create, maintain, and manage customer accounts across internal systems with high data accuracy.
Process assigned orders, agreements, and customer communications within defined turnaround times and quality standards.
Respond professionally to customer queries via email and phone in line with best practice guidelines.
Ensure compliance with Standard Operating Procedures (SOPs) and internal training modules.
Perform Root Cause Analysis (RCA) for escalations and support corrective and preventive action plans (CAPA).
Contribute to or lead small-scale process improvement initiatives to enhance operational efficiency.
Support internal quality audits and ensure adherence to quality and compliance frameworks.
Experience & Qualifications
Experience: Minimum 2 years of experience in data operations, customer service, order-to-cash, or a similar customer-facing operational role.
Education: Bachelor’s degree in any discipline (Business, Commerce, Management, or related fields preferred).
Strong experience working with internal and external stakeholders, managing expectations, and maintaining professional relationships.
Proficiency in Microsoft Office (Excel, Word, PowerPoint) with the ability to quickly learn new systems.
Basic understanding of Master Data Management (MDM) and Order-to-Cash processes is an advantage.
Experience in writing, editing, or reviewing operational or customer-related documentation.
Excellent verbal, written, and interpersonal communication skills in English.
Strong problem-solving mindset with attention to detail and process discipline.
Work Model & Flexibility
Flexible hybrid work model (office-based in Chennai with remote work options).
Flexible working hours to support work-life balance and productivity.
Why Join Us
Be part of a global information and analytics organization supporting science, research, and healthcare outcomes.
Exposure to enterprise-level customer data operations and global stakeholder management.
A collaborative and inclusive work culture focused on continuous learning and professional growth.
Comprehensive benefits covering health, insurance, wellbeing, and paid time off.
About the Company
Our organization is a global leader in information, analytics, and knowledge solutions, supporting researchers, healthcare professionals, and institutions worldwide. By combining trusted content, advanced analytics, and innovative technologies, we help advance science, improve healthcare outcomes, and contribute to a more sustainable future.
Equal Opportunity Statement
We are an equal opportunity employer. Employment decisions are based on merit, qualifications, and business needs, without discrimination of any kind in accordance with applicable laws.
SEO & Portal Optimization Highlights
Keywords optimized for search visibility:
Data Ops Associate jobs in Chennai, Data Operations jobs India, Order to Cash roles, Customer Data Operations, Elsevier Chennai careers
Clear experience level defined (2+ years)
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