Job Title:
Client Services Associate I
Job Reference: JR133067
Locations: Bangalore, Chennai, Bengaluru
Department: Proposals
Work Arrangement: Hybrid, Office-Based
Hiring Manager: Puja Jaiswal
About ICON plc
ICON plc is a global leader in healthcare intelligence and clinical research. We promote an inclusive culture that drives innovation and excellence, with a mission to shape the future of clinical development.
Role Overview
As a Client Services Associate I, you will be a key point of contact responsible for delivering excellent customer service, managing client relationships, and supporting the seamless execution of client projects.
Key Responsibilities
Serve as the primary contact for clients, promptly and professionally handling inquiries and concerns.
Coordinate and facilitate client meetings, including scheduling, agenda preparation, and documentation.
Assist in developing and implementing client service strategies to improve customer satisfaction and retention.
Collaborate with internal teams to meet client needs and ensure effective project delivery.
Provide administrative support such as maintaining client records, preparing reports, and managing correspondence.
Candidate Profile
Qualifications
Bachelor’s degree in Business Administration, Communication, or related field preferred.
Experience
Previous experience in customer service, client relations, or a similar role is advantageous.
Skills
Strong interpersonal and communication skills to build and maintain positive client and colleague relationships.
Excellent organizational skills with attention to detail and ability to manage multiple priorities effectively.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
What ICON Offers
Competitive salary with additional benefits designed to support your well-being and work-life balance.
Various annual leave entitlements.
A range of health insurance options for you and your family.
Competitive retirement planning offerings.
Access to the Global Employee Assistance Programme (LifeWorks) with 24/7 support.
Life assurance.
Flexible country-specific benefits such as childcare vouchers, bike purchase schemes, gym discounts, subsidized travel passes, health assessments, and more.
Visit our careers site for more details on benefits.
Inclusion & Accessibility
ICON is dedicated to creating an inclusive and accessible workplace free of discrimination and harassment. All qualified applicants will receive equal consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Reasonable accommodations are available for applicants with medical conditions or disabilities upon request.
Application Notes
We encourage candidates to apply even if not all requirements are met.
Current ICON employees should apply through the internal portal.
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