Job Title: Assistant Manager – Collections
Location: Hyderabad, Telangana, India
Job Summary:
Optum is seeking an Assistant Manager – Collections with a strong background in U.S. healthcare revenue cycle management (RCM). The ideal candidate will be responsible for overseeing AR follow-up, denial management, team performance, and process improvements. This role demands leadership in training, metric monitoring, and client relationship management, with a focus on delivering accurate data and achieving department revenue goals.
Primary Responsibilities:
Ensure accurate and timely documentation and delivery of claims data.
Achieve and maintain performance metrics across the team within the Network Intelligence group.
Build and maintain relationships with internal teams including U.S.-based Team Leads, Supervisors, and Directors.
Coordinate with the team to identify and implement process improvement opportunities.
Monitor and report team performance metrics; develop and implement incentive programs.
Deliver and facilitate both new hire and ongoing training programs.
Align team objectives with departmental revenue and business goals.
Review and update training materials regularly based on performance and quality analysis.
Identify root causes of errors and formulate corrective action plans.
Analyze trends in errors and defects, and develop targeted improvement plans at both team and individual levels.
Handle administrative responsibilities as assigned.
Comply with all company policies, including flexibility in work location, shift changes, and evolving operational directives.
Required Qualifications:
Bachelor’s degree.
5+ years of experience in collections within various RCM domains (e.g., infusion, ambulatory, professional claims).
3+ years in AR follow-up and denial management.
2+ years of team handling experience with a minimum team size of 15.
In-depth knowledge of U.S. healthcare RCM, particularly provider hospital A/R processes.
Proven experience in performance management, people and client management.
Proficiency in Microsoft Office, reporting, and MIS tools.
Ability to work night shifts and on Indian holidays.
Strong interpersonal and communication skills.
Demonstrated ability to independently handle onshore customers.
Preferred Qualifications:
Six Sigma training/certification.
Experience in process transition management.
At UnitedHealth Group, we’re committed to making healthcare accessible and equitable for all—breaking down systemic barriers and improving outcomes for underserved communities. Join our diverse and mission-driven team to contribute meaningfully to global health equity.
Estimated Salary: ₹9 LPA – ₹13 LPA
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