Assistant Manager – Case Processing
Location: Noida, India
Category: Consulting / Pharmacovigilance
Job Type: Full-Time
Experience Required: Minimum 5–7 Years
Job ID: R2513120
About Cencora
Cencora is a leading global healthcare organization dedicated to creating healthier futures for people and animals. Our mission centers on innovation, safety, and excellence in pharmacovigilance and drug safety services. We value every team member and empower them to make a meaningful impact in global healthcare.
Position Overview
The Assistant Manager – Case Processing will oversee and execute pharmacovigilance case management activities, ensuring accurate case assessment, regulatory compliance, and high-quality documentation. The role combines hands-on case processing, team leadership, and quality oversight, contributing to the safe monitoring of pharmaceuticals and clinical trial products.
Key Responsibilities
Case Processing & Quality Management
Perform triage and validity assessment for spontaneous, health authority, clinical trial, and literature cases.
Evaluate the need for expedited reporting to Health Authorities and partners, ensuring timelines compliance.
Prepare standard reporting forms (CIOMS I, MedWatch Forms, XML files) and follow-up requests.
Submit ICSRs to Health Authorities and client partners accurately and on time.
Conduct case documentation, quality checks (QC), and completion within safety databases.
Team Leadership & Training
Serve as line manager for assigned PV staff, managing workload, resource allocation, and team performance.
Train and mentor PV associates, guiding them in case processing, regulatory compliance, and internal SOPs.
Participate in goal-setting, performance appraisals, and staff recruitment.
Support onboarding and integration of new team members, fostering a collaborative learning environment.
Compliance & Audits
Ensure adherence to internal SOPs and global regulatory standards (ICH, EMA, FDA).
Represent the PV department during client audits or regulatory inspections.
Develop, review, and train staff on QA documentation, including SDEAs, SOPs, working instructions, and templates.
Maintain training compliance and documentation records for the PV team.
Project Coordination & Administration
Manage project coordination, resource allocation, and monthly client invoicing.
Ensure completeness of staff CVs, job descriptions, training records, and project metadata.
Collaborate with supervisors to assign responsibilities in alignment with process requirements and organizational goals.
Qualifications
Medical, Life Sciences, or Pharmacy degree; advanced degree preferred but not mandatory.
5–7 years of relevant pharmacovigilance or drug safety experience, including case processing and team supervision.
Skills & Competencies
Strong leadership, organizational, and interpersonal skills.
Ability to work under pressure and meet tight deadlines.
High sense of responsibility, accountability, and attention to detail.
Proficient in case management systems, regulatory submissions, and documentation workflows.
Fluent in English, both written and spoken.
Why Join Cencora
Opportunity to contribute to global pharmacovigilance operations.
Lead and mentor teams while gaining exposure to regulatory and compliance audits.
Work in a values-driven, inclusive organization with a strong commitment to professional development.
Equal Opportunity & Accessibility
Cencora is an equal opportunity employer committed to diversity, inclusion, and providing reasonable accommodations for individuals with disabilities during the recruitment process.
Apply today to advance your career in pharmacovigilance, case processing, and drug safety operations at Cencora.
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