Assistant Operations Manager – Revenue Cycle Management | Indore, India
Location: Indore, Madhya Pradesh, India
Experience Required: 5+ years in Revenue Cycle Management, 1+ years in team leadership
Employment Type: Full-Time
Industry: Healthcare / Revenue Cycle Management
About R1
R1 is a global leader in technology-driven solutions that enhance patient experience and financial performance for hospitals, health systems, and medical groups. Leveraging advanced analytics, AI, intelligent automation, and workflow orchestration, R1 combines deep industry expertise with cutting-edge technology to deliver innovative solutions for healthcare organizations worldwide.
With over 30,000 employees globally and a strong presence in India across Delhi NCR, Hyderabad, Bangalore, Chennai, and Indore, R1 fosters an inclusive culture where employees are empowered to make an impact. Our mission is to transform healthcare operations, improve efficiency, and enhance the patient experience.
Role Overview
As an Assistant Operations Manager at R1, you will lead operational activities within the Revenue Cycle Management (RCM) department, ensuring claims edits and rejects are efficiently addressed. You will supervise India BSO teams, oversee performance metrics, and identify opportunities to streamline operations while maintaining compliance with policies and regulations.
This role is ideal for candidates with strong hospital billing knowledge, claims management expertise, and proven team leadership capabilities.
Key Responsibilities
Monitor, analyze, and resolve issues related to claims edits, denials, and clearinghouse rejects.
Coordinate and supervise BSO teams across India to achieve productivity goals and service-level targets.
Conduct weekly reviews of top edits and rejects with the global BSO team and implement corrective measures.
Identify and implement opportunities to reduce recurring edits and rejects, improving operational efficiency.
Oversee reporting, including DNFB tracking, monthly performance dashboards, and department metrics.
Manage and mentor staff, including hiring, training, performance management, workflow planning, and disciplinary actions.
Ensure department compliance with R1 and client policies, procedures, and regulatory standards.
Participate in continuous process improvement initiatives for claims processing and revenue cycle operations.
Maintain proactive communication with providers, employees, and stakeholders across all levels.
Support month-end closing activities and other operational duties as required.
Required Qualifications & Experience
Education: Bachelor’s degree in Healthcare, Life Sciences, or related field.
Experience:
5+ years in claims edits, denials, and revenue cycle management, preferably in hospital billing.
1+ years in team leadership or supervisory role.
Strong working knowledge of CPT, ICD-10 coding, claim denials, edits, and rejects.
Proven ability to manage projects and cross-functional teams effectively.
Excellent communication, interpersonal, and relationship-building skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
Experience with Meditech software is an added advantage.
Highly organized, detail-oriented, adaptable, and able to manage multiple priorities.
Strong customer service orientation with a commitment to delivering high-quality solutions.
Why Join R1
Opportunity to lead high-impact operations in a global healthcare organization.
Work in a collaborative, fast-paced environment with opportunities for professional growth.
Contribute to innovative solutions that improve patient care and operational efficiency.
Competitive compensation and benefits package, including health insurance, retirement planning, and employee assistance programs.
Inclusive and diverse workplace that encourages learning, growth, and community impact.
At R1, your work will directly influence healthcare delivery and patient outcomes, giving you the opportunity to make a meaningful difference every day.
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